Hotel Receptionist

Wang's Hotel @ Gurney Drive; Penang; On-site; MYR 20,000 - 24,000; Part time

Benefits offered by this job

EPF, SOCSO & EIS contributions

Job summary

Wang’s Hotel @ Gurney Drive is seeking a friendly receptionist to welcome guests, handle check-ins/outs, manage reservations, and answer enquiries. You will ensure a positive experience, coordinate with staff, and handle payments with care.

The role emphasizes excellent customer service and may offer incentives based on performance. Working hours: 5 days per week, 9-hour shifts, including weekends/public holidays.

Qualifications

• Friendly, polite and professional attitude.
• Able to communicate in basic English.
• Basic computer skills.
• Responsible when handling cash and guest information.
• Good problem-solving ability.
• Able to remain calm handling difficult situations or guest complaints.
• Able to work rotating shifts, weekends and public holidays.
• Minimum SPM or equivalent.

Responsibilities

• Welcome guests warmly during arrival and departure.
• Process guest check-ins and check-outs efficiently.
• Manage reservations, booking modifications and cancellations.
• Answer guest enquiries in person, by telephone and via messaging platforms.
• Respond professionally to guest requests, concerns and complaints.
• Coordinate with housekeeping and maintenance to resolve guest issues quickly.
• Handle guest payments and front desk cash accurately.
• Maintain accurate guest and booking records.
• Maintain a clean, organized and professional workspace.
• Create a positive guest experience throughout each stay.

Skills

Customer service

Cash handling

Basic IT skills

Problem solving

Guest experience

Education

SPM or equivalent

Job description

Salary: RM1,800 basic + RM150 travel allowance
Incentives: Customer service bonuses & sales performance bonuses
Employment Type: 3 to 6 Months Fixed-Term Contract
Working Schedule: 5 days per week, 2 days off
Location: Gurney Drive, George Town, Penang
Benefits: EPF, SOCSO & EIS contributions

About the Role

Wang’s Hotel @ Gurney Drive is looking for a friendly, responsible and customer-focused Hotel Receptionist to join our team.

As a receptionist, you will be one of the first people our guests meet and will play an important role in making every guest feel welcomed, comfortable and well cared for.

We place a strong emphasis on excellent customer service, and employees who consistently provide great service and perform well will have opportunities to earn additional incentives.

Strong-performing employees may also be considered for continued or permanent employment after completion of the contract, depending on performance and the hotel’s staffing requirements.

What You’ll Be Doing

Welcome guests warmly during arrival and departure

Process guest check-ins and check-outs efficiently

Manage reservations, booking modifications and cancellations

Answer guest enquiries in person, by telephone and through messaging platforms

Respond professionally to guest requests, concerns and complaints

Coordinate with housekeeping and maintenance to resolve guest issues quickly

Handle guest payments and front desk cash accurately

Maintain accurate guest and booking records

Maintain a clean, organized and professional in your work space

Create a positive guest experience throughout each stay

What We’re Looking For

Friendly, polite and professional attitude

Able to communicate in basic English

Basic computer skills

Responsible when handling cash and guest information

Good problem-solving ability

Able to remain calm when dealing with difficult situations or guest complaints

Able to work rotating shifts, weekends and public holidays when scheduled

Minimum SPM or equivalent

Previous hotel, reception, retail, F&B or customer-service experience is an advantage, but candidates with the right attitude and willingness to learn are encouraged to apply.

Working Hours

5 working days per week

2 days off per week

9-hour scheduled shifts, including applicable break periods

Rotating morning and evening shifts

Weekend and public-holiday work may be required according to the roster

Salary & Benefits

Basic Salary: RM1,800 per month
Travel Allowance: RM150 per month

Service Point Incentive
Employees who demonstrate excellent customer service and strong work performance may receive service points.

1 Service Point = RM100

Sales Target Incentive
Additional bonuses may be awarded for achieving monthly hotel sales targets.

Statutory Contributions

EPF / KWSP

SOCSO / PERKESO

EIS / SIP

Applicable overtime and public-holiday payments will be provided in accordance with Malaysian employment law.