Hostel Warden cum Admin Assistant

MAHSA; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

MAHSA is seeking a Hostel Operations Coordinator to manage daily hostel operations, ensure residents’ safety and welfare, and provide administrative support. The role involves handling enquiries and complaints, maintaining records, and ensuring compliance with hostel rules.

Responsibilities include assisting the Campus Manager, monitoring cleanliness and safety, preparing reports, and supporting events at MAHSA Avenue.

Qualifications

• Diploma or degree in a relevant field.
• 1–2 years of relevant experience preferred.
• Strong communication, interpersonal, organisational and problem-solving skills.
• Proficiency in Microsoft Office and administrative duties.
• Ability to handle residents’ matters professionally and monitor hostel operations.

Responsibilities

• Assist the Campus Manager in ensuring hostel is well-managed and operated smoothly.
• Attend to students’ and residents’ matters, enquiries, and complaints.
• Ensure hostel rules and regulations are followed.
• Monitor hostel cleanliness, safety, and facilities; report maintenance issues.
• Complete administrative work, records, and documentation accurately and on time.
• Prepare and submit required reports and ensure deadlines are met.
• Monitor and follow up on outstanding matters until resolved.
• Assist with events and activities at MAHSA Avenue when required.
• Complete assigned tasks within the required timeline.
• Perform other duties as assigned by the immediate superior.

Skills

Communication skills

Interpersonal skills

Organisational skills

Problem-solving

Microsoft Office

Administrative work

Education

Diploma/Degree in Business Administration, Management, Hospitality, Education, or related field

Tools

Microsoft Office

Job description

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Responsible for managing daily hostel operations, ensuring residents’ safety, welfare and discipline, maintaining accurate records, handling enquiries and complaints, and providing administrative support to ensure the smooth and efficient operation of the hostel.

Key Responsibilities:

• Assist the Campus Manager in ensuring the hostel is well-managed and operated smoothly.
• Attend to students’ and residents’ matters, enquiries, and complaints appropriately.
• Ensure hostel rules and regulations are followed.
• Monitor hostel cleanliness, safety, and facilities, and report maintenance issues.
• Complete administrative work, records, and documentation accurately and on time.
• Prepare and submit required reports and ensure compliance with deadlines.
• Monitor and follow up on outstanding matters until resolved.
• Assist with events and activities at MAHSA Avenue when required.
• Complete assigned tasks within the required timeline.
• Perform other duties as assigned by the immediate superior.

Requirements:

• Diploma/Degree in Business Administration, Management, Hospitality, Education, or related field.
• 1–2 years of relevant experience is preferred.
• Good communication, interpersonal, organisational, and problem-solving skills.
• Proficient in Microsoft Office and administrative work.
• Responsible and able to handle residents’ matters professionally.
• Able to monitor hostel operations, cleanliness, safety, and maintenance.
• Able to work independently and manage multiple tasks within deadlines.
• Willing to work flexible hours when required.