Hospital Admission Desk 24/7 Hotline / (12-Hour Shift)

Radii Global; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Radii Global seeks a Hospital Admission Desk Executive to manage a 24/7 admission hotline and assist patients, family members, insurance representatives and healthcare professionals with admission-related enquiries and arrangements.

The role involves handling calls, coordinating admissions with hospital departments, verifying patient information and maintaining confidential records while delivering excellent service on a rotating 12-hour shift schedule.

Qualifications

• Minimum SPM or Diploma in any relevant field.
• Experience in customer service, call centre or hospital administration is an advantage.
• Healthcare or hospital experience is highly preferred.
• Strong verbal communication skills in Bahasa Malaysia and English.
• Basic computer literacy and familiarity with Microsoft Office.
• Able to work independently and as part of a team.
• Willing to work rotating 12-hour shifts, including nights, weekends and public holidays.

Responsibilities

• Handle incoming calls on the hospital's 24/7 admission hotline.
• Coordinate patient admission procedures and verify personal details.
• Provide information on admission documentation, insurance coverage, guarantee letters (GL) and payment requirements.
• Coordinate bed allocation and room availability enquiries with the relevant departments.
• Maintain accurate admission records and communicate with relevant hospital departments.
• Prepare shift handover reports and communicate pending cases to the incoming team.
• Escalate urgent medical or admission-related matters to the appropriate hospital departments.
• Maintain confidentiality of patient information.

Skills

Verbal communication

Multitasking

Teamwork

Problem solving

Education

Diploma (Medical / Life Sciences)

MBBS (non-practising)

Tools

Microsoft Office

Job description

Hospital Admission Desk 24/7 Hotline / (12-Hour Shift)

We are looking for a responsible and service-oriented Hospital Admission Desk Executive to manage the 24/7 hospital admission hotline and assist patients, family members, insurance representatives and healthcare professionals with admission-related enquiries and arrangements.

The successful candidate will be responsible for handling incoming calls, coordinating patient admission procedures, verifying patient information, providing administrative support and ensuring smooth communication between patients and relevant hospital departments.

Key Responsibilities

1. Hotline & Customer Service

Handle incoming calls through the hospital's 24/7 admission hotline.

Respond to enquiries regarding hospital admission procedures, bed availability, room categories, deposits and admission requirements.

Provide accurate information and professional assistance to patients, family members and external parties.

Handle complaints and enquiries professionally, ensuring timely follow-up and resolution.

Escalate urgent medical or admission-related matters to the appropriate hospital departments.

2. Hospital Admission Coordination

Coordinate patient admission arrangements with hospital departments, nursing teams and relevant medical personnel.

Assist with patient registration and verification of personal details.

Provide information on admission documentation, insurance coverage, guarantee letters (GL) and payment requirements.

Coordinate bed allocation and room availability enquiries with the relevant departments.

Ensure admission records and documentation are updated accurately.

3. Administrative & Documentation

Maintain accurate patient information and admission records in the hospital management system.

Handle admission-related documentation and administrative tasks.

Ensure patient information is managed confidentially in accordance with hospital policies.

Prepare shift handover reports and communicate pending cases to the incoming team.

4. Shift Operations

Work on a rotating 12-hour shift schedule to support 24/7 hotline operations.

Ensure smooth handover of ongoing enquiries and admission cases between shifts.

Maintain service quality and response standards during weekends and public holidays.

Requirements

Minimum SPM / Diploma in any relevant field.

Previous experience in customer service, call centre, hospital admission, healthcare administration or medical customer support will be an advantage.

Healthcare or hospital working experience is highly preferred.

Good verbal communication skills in Bahasa Malaysia and English.

Able to handle incoming calls professionally and manage multiple enquiries.

Good interpersonal, problem-solving and administrative skills.

Basic computer literacy and familiarity with Microsoft Office.

Able to work independently and as part of a team.

Willing to work rotating 12-hour shifts, including nights, weekends and public holidays.

Preferred Candidate Background

Background: (accepting 2-3 profiles of fresh grads)

• Diploma/Degree: Must be from Medical / Life Sciences (Biochemistry, Nursing, Life Sciences, etc.).


• MBBS Graduates: Non-practising doctors who haven't done housemanship are welcomed (must accept MediExpress's established salary band).


• Hospital Admission Desk (12-Hour Shift): 24/7 coverage with 1-hr break. 12-hour shifts are standard for emergency hospital admissions to keep handover errors to a minimum.


• Claims & Hotline Support (8-Hour Shift): Standard staggered shifts (e.g., 11 AM - 9 PM window).


• Basic salary + shift/night allowances (use total package to position against standard TP/TPA salary bands).


• Target Talent: Look out for candidates from shutdown Emergency Assistance (EA) firms, existing TPAs (MiCare, PMCare, HealthMetrics), or hospital admission desks.

Key Performance Indicators (KPIs)

Hotline call response and handling time.

Accuracy of patient information and admission records.

Timely coordination of patient admission requests.

First-call resolution and enquiry handling quality.

Compliance with hospital admission procedures and confidentiality requirements.

Proper shift handover and follow-up of pending cases.