Home Loan Advisor & Mortgage Specialist

RHB Group; Siburan; On-site; MYR 60,000 - 120,000; Full time

Job summary

RHB Group in Malaysia is seeking a Mortgage Specialist to provide comprehensive banking services focused on mortgage products to individual clients. You will build strong client relationships, understand financial needs, and offer tailored home loan solutions.

Responsibilities include guiding clients through the mortgage process, evaluating income and credit, and achieving sales targets while complying with bank policies and regulations.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
• Proven experience in sales or customer service within the financial services industry, preferably with exposure to mortgage products.
• Strong understanding of mortgage products, lending principles, and relevant regulatory frameworks.
• Proficiency in using banking software and Microsoft Office Suite.

Responsibilities

• Proactively engage with prospective and existing clients to understand their mortgage needs and financial objectives.
• Advise clients on suitable mortgage products, including home loans, refinancing options, and related financial services offered by RHB Bank.
• Guide clients through the entire mortgage application process, from initial inquiry to disbursement, ensuring a smooth and efficient experience.
• Prepare and process mortgage applications accurately and efficiently, adhering to all bank policies, procedures, and regulatory requirements.
• Conduct thorough financial assessments of clients, including income verification, creditworthiness checks, and property valuation.
• Develop and maintain a strong pipeline of mortgage leads through networking, referrals, and participation in bank-initiated campaigns.
• Cross-sell other RHB Bank products and services where appropriate, such as insurance, deposits, and wealth management solutions.
• Address customer inquiries, resolve issues, and provide ongoing support related to their mortgage accounts.
• Stay updated on market trends, competitor offerings, and regulatory changes within the mortgage industry.
• Achieve individual sales targets and contribute to the overall branch/team objectives.
• Ensure compliance with all internal and external policies, regulations, and ethical standards.

Skills

Communication

Interpersonal skills

Negotiation

Rapport building

Sales targets

Independent work

Education

Bachelor’s degree in Banking/Finance/Business

Tools

Banking software

Microsoft Office

Job description

RHB Group in Malaysia is seeking a Mortgage Specialist to provide comprehensive banking services focused on mortgage products to individual clients. You will build strong client relationships, understand financial needs, and offer tailored home loan solutions.

Responsibilities include guiding clients through the mortgage process, evaluating income and credit, and achieving sales targets while complying with bank policies and regulations.