Heritage Shopkeeper & Customer Experience Lead

Private Advertiser; George Town; On-site; MYR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive remuneration

Training & development

Cultural workplace

Employee wellbeing

Job summary

Nyonya Heritage Art in George Town, Penang, invites applications for a full-time Retail Assistant and Shop Keeper to deliver outstanding service and manage daily store operations. You’ll greet customers, process sales, handle payments, and maintain a tidy, inviting space that reflects our heritage and artistry.

You’ll need experience in retail or customer service, strong communication, and a genuine interest in Nyonya heritage.

Qualifications

• Previous retail or customer service experience.
• Interest in Nyonya heritage, Asian culture, and artisanal craftsmanship.
• Reliable and punctual with flexible hours including weekends and public holidays.
• Basic numeracy and ability to handle payments; willing to learn POS.
• Fluency in English and Malay; other languages are an advantage.

Responsibilities

• Greet customers, answer enquiries, and offer product recommendations.
• Process sales accurately using the POS system and handle payments securely.
• Keep the store clean, organized, and visually appealing with stock displays.
• Monitor stock levels, receive deliveries, and conduct stock takes.
• Provide product information and heritage context to customers.
• Open/close the shop, ensure security, and reconcile cash.
• Support marketing and in-store promotions and displays.
• Report issues or discrepancies to management promptly.

Skills

Customer service

Communication

POS systems

Numeracy

Stock management

Organisational skills

Reliability

Punctuality

English proficiency

Malay proficiency

Tools

POS system

Job description

Nyonya Heritage Art in George Town, Penang, invites applications for a full-time Retail Assistant and Shop Keeper to deliver outstanding service and manage daily store operations. You’ll greet customers, process sales, handle payments, and maintain a tidy, inviting space that reflects our heritage and artistry.

You’ll need experience in retail or customer service, strong communication, and a genuine interest in Nyonya heritage.