Help Center Software Engineer - Customer Experience

foodpanda; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

foodpanda is seeking an Associate, Customer Experience specializing in application development. You will write clean code, debug, test, document, and provide technical support for our Help Center apps, collaborating with senior team members to keep software reliable and improve customer journeys.

You will own sub KPIs within the HC domain, analyze issues, contribute to data insights, and adapt to a fast-paced environment with a growth mindset.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proficiency in coding languages such as JavaScript and Python; familiarity with C++ is a plus.
• Proficiency in data querying and analysis with tools like SQL, Tableau, Data Studio.
• Strong problem-solving skills with attention to detail.
• Experience with software debugging, testing, and documentation.
• Excellent communication skills, verbal and written.
• Flexible and able to multitask in a fast-paced environment.
• Growth and learner's mindset.

Responsibilities

• Develop applications by writing clean, efficient, and maintainable code.
• Debug and test codes and user flows to identify and resolve issues.
• Document and report all managed tasks promptly.
• Research and investigate technical issues reported by customers or identified internally.
• Complete data insights and impact monitoring on flows and codes deployed.
• Approach problems systematically, analyze root causes, and propose solutions beyond coding.
• Own significant KPIs within the team relevant to user navigation and seamless sessions on Help Center.
• Collaborate with senior team members on additional tasks and adhoc projects as needed.

Skills

JavaScript

Python

C++

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

SQL

Tableau

Data Studio

Job description

foodpanda is seeking an Associate, Customer Experience specializing in application development. You will write clean code, debug, test, document, and provide technical support for our Help Center apps, collaborating with senior team members to keep software reliable and improve customer journeys.

You will own sub KPIs within the HC domain, analyze issues, contribute to data insights, and adapt to a fast-paced environment with a growth mindset.