OPEX Help Center Associate

foodpanda; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

foodpanda is seeking an Associate, Customer Experience specializing in application development. You will write clean code, debug, test, document, and provide technical support for our Help Center apps, collaborating with senior team members to keep software reliable and improve customer journeys.

You will own sub KPIs within the HC domain, analyze issues, contribute to data insights, and adapt to a fast-paced environment with a growth mindset.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proficiency in coding languages such as JavaScript and Python; familiarity with C++ is a plus.
• Proficiency in data querying and analysis with tools like SQL, Tableau, Data Studio.
• Strong problem-solving skills with attention to detail.
• Experience with software debugging, testing, and documentation.
• Excellent communication skills, verbal and written.
• Flexible and able to multitask in a fast-paced environment.
• Growth and learner's mindset.

Responsibilities

• Develop applications by writing clean, efficient, and maintainable code.
• Debug and test codes and user flows to identify and resolve issues.
• Document and report all managed tasks promptly.
• Research and investigate technical issues reported by customers or identified internally.
• Complete data insights and impact monitoring on flows and codes deployed.
• Approach problems systematically, analyze root causes, and propose solutions beyond coding.
• Own significant KPIs within the team relevant to user navigation and seamless sessions on Help Center.
• Collaborate with senior team members on additional tasks and adhoc projects as needed.

Skills

JavaScript

Python

C++

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

SQL

Tableau

Data Studio

Job description

Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the opportunity:

As an Associate, Customer Experience specializing in application development, you will play a pivotal role in ensuring our software meets the highest standards of functionality and reliability. Your responsibilities will include coding, debugging, testing, documenting, and providing technical support for our software applications, Help Center. You will collaborate closely with senior team members to address technical issues, develop creative solutions, and contribute to the overall success of our customer experience initiatives. You will own sub KPI's within the HC domain that focuses on the stabilization of customer journey through the Help Center platform.

Responsibilities:

• Develop applications by writing clean, efficient, and maintainable codes
• Debug and test codes and user flows upon development to identify and resolve issues promptly
• Ensure proper documentation and reporting of all managed tasks promptly
• Research and investigate technical issues reported by customers or identified internally
• Complete data insights and impact monitoring on flows and codes that are deployed
• Approach problems systematically, analyze root causes, and propose effective solutions outside of the coding fields relevant to customer journeys on foodpanda applications
• Own significant KPI's within the team relevant to user navigation and seamless sessions on Help Center
• Collaborate with senior team members to support additional tasks and adhoc projects as needed

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field
• Proficiency in coding and programming languages such as JavaScript and Python; familiarity with C++ or similar is a plus, but not a hard requirement for this role
• Proficiency in data querying and data analysis with tools like SQL, Tableau, Data Studio
• Strong problem-solving skills with a keen attention to detail
• Experience with software debugging, testing, and documentation
• Excellent communication skills, both verbal and written
• Flexibility to adapt to changing priorities and multitask effectively in a fast paced environment
• Growth and learner's mindset