Heartist F&B Server — Fast-Paced Guest Experience Pro

Accorhotel; Sepang; On-site; MYR 20,000 - 29,000; Full time

Job summary

Accor in Sepang, Malaysia is seeking a professional and customer-focused F&B Server to join our hospitality team. You will deliver exceptional dining experiences with attentive, efficient, and friendly service, acting as the face of our restaurant and upholding Accor's standards of hospitality.

Key requirements include strong English communication, experience in food and beverage service, familiarity with POS systems, and the ability to work in a fast-paced environment.

Qualifications

• Experience in food and beverage service or hospitality (preferred).
• Excellent customer service skills.
• Proficient with POS systems and basic computer skills.
• Strong English communication; multilingual abilities a plus.
• Knowledge of food safety and restaurant protocols.
• Ability to work in a fast-paced environment with attention to detail.
• Strong organizational and time management skills.
• Physical stamina to stand for long periods and carry trays.

Responsibilities

• Greet guests warmly and seat them according to procedures.
• Present menus and recommend dishes and beverages.
• Take orders using POS and convey requests to kitchen.
• Deliver orders promptly and ensure accuracy.
• Monitor guest satisfaction and address concerns.
• Process payments accurately and handle cash securely.
• Maintain cleanliness and organization of dining areas.
• Clear and reset tables between guests.
• Collaborate with kitchen and bar staff for smooth service.
• Follow food safety and hygiene standards.
• Upsell menu items to enhance the guest experience.

Skills

Customer service

Communication

English

Multilingual

Teamwork

Attention to detail

Cash handling

Tools

POS systems

Job description

Accor in Sepang, Malaysia is seeking a professional and customer-focused F&B Server to join our hospitality team. You will deliver exceptional dining experiences with attentive, efficient, and friendly service, acting as the face of our restaurant and upholding Accor's standards of hospitality.

Key requirements include strong English communication, experience in food and beverage service, familiarity with POS systems, and the ability to work in a fast-paced environment.