Healthcare Operations & Billing Lead

KPJ Healthcare Berhad; Rawang; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Training opportunities

Career advancement

Job summary

KPJ Healthcare Berhad in Malaysia is seeking an experienced Operations Manager to coordinate and oversee hospital support functions, including Admissions, Cashier, Billing, GL Verification, Credit Management and Emergency Registrations. You will ensure accurate invoicing, effective service delivery, and compliance with company policies.

The role requires a Bachelor's degree in Business Administration or equivalent, at least five years in healthcare operations, strong English communication, and

Qualifications

• Demonstrates ability to interact with customers, employees and third parties.
• Experience in hospital/healthcare business is preferred.
• Proficiency with basic financial processes and records.

Responsibilities

• Ensure compliance to Vision, Mission, goals, objectives and values.
• Supervise daily operations of Admissions, Cashier, Billing, GL Verification, Credit Management, Emergency Registrations.
• Prepare monthly management reports.
• Account Receivable responsibility; ensure correct billing to patients.
• Ensure completeness of insurance documents prior to submission.
• Develop flow between Clinic, nurses, and finance for accurate charges.
• Monitor outstanding cases and follow up through channels.
• Provide staff training and achieve minimum 30 hours per year.
• Submit probation reviews and recommend contract decisions to HR.
• Review yearly KPI and conduct performance reviews with staff.

Skills

Microsoft Office

English communication

Multitasking

Teamwork

Travel willingness

Education

Bachelor Degree in Business Administration or equivalent

Tools

Microsoft Office

Job description

KPJ Healthcare Berhad in Malaysia is seeking an experienced Operations Manager to coordinate and oversee hospital support functions, including Admissions, Cashier, Billing, GL Verification, Credit Management and Emergency Registrations. You will ensure accurate invoicing, effective service delivery, and compliance with company policies.

The role requires a Bachelor's degree in Business Administration or equivalent, at least five years in healthcare operations, strong English communication, and