Healthcare Executive

PMCare Sdn Bhd; Subang Jaya; On-site; MYR 47,000 - 73,000; Full time

Job summary

PMCare Sdn Bhd is seeking an Executive in the Healthcare Solutions Department to support Digital Healthcare Services operations for clients and members in Malaysia. You will liaise with medical providers, handle inquiries, and ensure smooth eConsult processes alongside clinical teams.

The role requires 3–5 years in healthcare administration, strong MS Office skills, and a focus on data confidentiality. You will work closely with internal and external stakeholders to uphold service quality and

Qualifications

• Experience in healthcare administration or related management role.
• Familiar with patient management systems and medical administration processes.
• Proficient in Microsoft Office and data handling standards.
• Strong organisational and time management skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Assist Senior Manager to support Digital Healthcare Services operations.
• Attend daily inquiries and complaints via all channels.
• Communicate with pharmacy partners and stakeholders.
• Notify members about prescription expiry.
• Support members on eFarma and eConsult matters.
• Help doctors ensure smooth eConsult for long-term/acute prescriptions.
• Prepare daily medication ledgers for eConsult slots.
• Upload prescriptions and submit claims via Medifile.
• Coordinate with internal teams to resolve service issues.
• Execute ad-hoc tasks in Healthcare Solutions as directed.

Skills

Healthcare admin

Patient mgmt systems

MS Office

Communication

Data confidentiality

Education

Healthcare admin cert

Tools

MS Office Suite

PMIS

Job description

Key responsibilitiesAs an Executive in the Healthcare Solutions Department, your duties and responsibilities will include among other things the following: -

To assist the Senior Manager of Healthcare Solutions to provide support for the operations of Digital Healthcare Services for our clients and members, and liaise with the relevant stakeholders including the medical fraternities and the medical providers.

Attend daily inquiries and complaints from our clients, members and internal stakeholders via all communication channels;

Communicate, liaise and maintain good relationships with all pharmacy partners;

Contact and notify members regarding the expiry of their prescriptions;

Support and guide members regarding eFarma and eConsult matters;

Assist the doctors and support the members in ensuring eConsult for long-term medication prescriptions and acute medications runs smoothly at all time;

Prepare medication ledgers for daily eConsult slots;

Upload prescriptions and submit claims following the daily eConsult via Medifile;

Coordinate and communicate with respective internal stakeholders to resolve any arising matter regarding the services rendered;

Implement and execute ad-hoc or any task assigned from time to time regarding Healthcare Solutions services to clients and members by the immediate superiors or the management.

Job Requirements:

Minimum 3-5 years of experience in healthcare administration or a related healthcare management role

Strong understanding of healthcare operations, patient management systems and medical administration processes

Proficiency in healthcare information systems and Microsoft Office applications

Excellent organisational and time management skills with the ability to prioritise multiple tasks

Strong communication and interpersonal abilities to work effectively with clinical and administrative teams

Knowledge of healthcare regulations, compliance requirements and quality standards

Ability to work independently and collaboratively within a team environment

Attention to detail and commitment to maintaining confidentiality and data integrity

Problem-solving skills and ability to adapt to a dynamic healthcare environment

Relevant healthcare administration qualifications or certifications (preferred)

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Healthcare Executive?
• Which of the following types of qualifications do you have?
• Do you have experience using Patient Management Systems?

PMCare Sdn Bhd (“PMCare”) is a leading technology-driven healthcare service company in Malaysia, part of the Sumitomo Corporation Group in Japan. PMCare is specialising in management and administration of the corporate clients’ medical benefits extended to their employees and eligible dependents, and through its innovative digital platforms, PMCare facilitates efficient and accurate information exchange for employees, HR, administration, and medical providers. PMCare aims to be the premier managed care organization in the country, continuously evolving to stay ahead in the fast-changing healthcare industry. Aligned with Sumitomo Corporation's philosophy of enriching lives and the world, PMCare seeks to contribute to society and the nation by delivering an improved experience and quality service in healthcare for members, healthcare partners, and business associates. The company values transparency and honesty, ensuring partners and members understand the worth of their cost and spending. PMCare was incorporated on 28 February 1998 under the original name of HMO Pacific (1998) Sdn Bhd as a private limited company under the Companies Act, 1965 to take over the business of HMO Pacific Sdn Bhd (“HMOP”). HMOP was the pioneer to bring the concept of managed care into Malaysia in 1995. Pursuant to a corporate restructuring exercise, we changed our name to Pantai Medicare Sdn Bhd which was subsequently renamed as PMCare on 16 January 2004.

PMCare Sdn Bhd (“PMCare”) is a leading technology-driven healthcare service company in Malaysia, part of the Sumitomo Corporation Group in Japan. PMCare is specialising in management and administration of the corporate clients’ medical benefits extended to their employees and eligible dependents, and through its innovative digital platforms, PMCare facilitates efficient and accurate information exchange for employees, HR, administration, and medical providers. PMCare aims to be the premier managed care organization in the country, continuously evolving to stay ahead in the fast-changing healthcare industry. Aligned with Sumitomo Corporation's philosophy of enriching lives and the world, PMCare seeks to contribute to society and the nation by delivering an improved experience and quality service in healthcare for members, healthcare partners, and business associates. The company values transparency and honesty, ensuring partners and members understand the worth of their cost and spending. PMCare was incorporated on 28 February 1998 under the original name of HMO Pacific (1998) Sdn Bhd as a private limited company under the Companies Act, 1965 to take over the business of HMO Pacific Sdn Bhd (“HMOP”). HMOP was the pioneer to bring the concept of managed care into Malaysia in 1995. Pursuant to a corporate restructuring exercise, we changed our name to Pantai Medicare Sdn Bhd which was subsequently renamed as PMCare on 16 January 2004.