Healthcare Admin & Patient Services Specialist

Bandar Dato’ Onn Specialist Hospital; Tebrau; On-site; MYR 22,000 - 36,000; Full time

Job summary

KPJ Healthcare Berhad's Health Screening Unit seeks a capable receptionist to greet patients, register them, manage queueing, and input patient details into KCIS. You will support health screening activities, assist doctors, and ensure accurate records and smooth patient flow within the unit.

The role requires good communication in Bahasa Malaysia and English, basic computer skills, and a meticulous approach to documentation.

Qualifications

• Education: SPM or equivalent qualification.
• Experience: Relevant healthcare/clinic reception or customer service experience is an advantage.
• Experience with patient registration, appointment management or clinic coordination is an advantage.
• Knowledge of KCIS or hospital information system is an advantage.

Responsibilities

• Greet and register patients; manage queue numbers and MRN entry.
• Assist doctors during examinations and collect results.
• Manage patient appointments and inform patients of schedules.
• Direct patients to Billing and Pharmacy; maintain accurate records.
• Maintain clinic records and documentation; compile monthly statistics.
• Uphold hospital values and participate in quality activities.

Skills

Bahasa Malaysia

English

Communication skills

Interpersonal skills

Organizational skills

Administrative skills

Attention to detail

Confidentiality

Education

SPM or equivalent qualification

Tools

KCIS or hospital information system

Microsoft Windows

Job description

KPJ Healthcare Berhad's Health Screening Unit seeks a capable receptionist to greet patients, register them, manage queueing, and input patient details into KCIS. You will support health screening activities, assist doctors, and ensure accurate records and smooth patient flow within the unit.

The role requires good communication in Bahasa Malaysia and English, basic computer skills, and a meticulous approach to documentation.