Health Insurance Claims Associate

AIA; Cyberjaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

AIA Malaysia invites applications for a Claims Processor role based in IOI City Tower 1, Putrajaya. You will determine validity and authorise settlement of group health insurance claims, handling diverse claim types with accuracy.

Ideal candidates hold a health sciences degree, can read and write English and Chinese, and are eager to grow in insurance claims. The intake is planned for January or March 2027, with a 6- or 12-month contract.

Qualifications

• Bachelor's degree in Health Sciences or related discipline.
• Proficiency in Chinese and English (read/write) for HK & Macau.
• Strong analytical and critical-thinking skills.
• Detail-oriented with ability to interpret medical & policy information.
• Willingness to learn and build a long-term career in insurance claims.
• Available for intake January 2027 or March 2027.
• Based at IOI City Tower 1, Putrajaya.
• Contract duration: 6 or 12 months.

Responsibilities

• Process and assess all claim types accurately according to guidelines.
• Make informed claims approval decisions within authority limits.
• Maintain clear records of claims assessments.
• Meet quality, turnaround time, and productivity benchmarks.
• Develop technical skills by expanding claims handled and authority limits.
• Maintain training records aligned with the company's framework.
• Provide customer-centric service for HK & Macau market.

Skills

Bilingual (CN/EN)

Education

Bachelor's in Health Sciences

Job description

AIA Malaysia invites applications for a Claims Processor role based in IOI City Tower 1, Putrajaya. You will determine validity and authorise settlement of group health insurance claims, handling diverse claim types with accuracy.

Ideal candidates hold a health sciences degree, can read and write English and Chinese, and are eager to grow in insurance claims. The intake is planned for January or March 2027, with a 6- or 12-month contract.