Claims Associate: Precision & Growth in Medical Claims

AIA; Sepang; On-site; MYR 24,000 - 36,000; Full time

Job summary

Join AIA in Malaysia as a Claims Process / Assessment professional. You will process and assess various claims, ensuring accuracy within SLA, while maintaining quality and productivity benchmarks. Fresh graduates with biology or health-related backgrounds are encouraged to apply, especially those fluent in English and Chinese.

Prior experience in medical or insurance claims is a plus. Proficiency in MS Office is expected.

Qualifications

• Fluent in English & Chinese, read and type in both Simplified and Traditional Chinese.
• Fresh graduates with backgrounds in Biology, Chemistry, Nursing, Pharmacy, Biotechnology, Medical Science, Health Science or Food Science are encouraged to apply.
• Candidates with experience in the medical industry, laboratory environment, or insurance claims processing would be an added advantage.
• Self-motivated, proactive, proficient in Microsoft Office applications.
• Demonstrates a positive attitude, strong work ethic, and a willingness to learn and grow.

Responsibilities

• Process/assess all claims types in adherence to company guidelines and quality standards.
• Review and approve cases within the claims authority granted.
• Review and approve cases that exceed subordinate’s authority (for Senior Associate).
• Document claims assessments comprehensively, ensuring transparency and clarity in decision making.
• Ensure meeting individual quality, turnaround time and productivity benchmarks.
• Assist in guiding new joiners on claims processing rules and product knowledge.
• Demonstrate excellent customer centric mindset through highly engaged culture.
• Perform other responsibilities and duties periodically assigned by supervisor/manager.

Skills

English & Chinese proficiency

Microsoft Office

Attention to detail

Fresh graduate mindset

Education

Biology, Chemistry, Nursing, Pharmacy, Biotechnology, Medical Science, Health Science or Food Science

Job description

Join AIA in Malaysia as a Claims Process / Assessment professional. You will process and assess various claims, ensuring accuracy within SLA, while maintaining quality and productivity benchmarks. Fresh graduates with biology or health-related backgrounds are encouraged to apply, especially those fluent in English and Chinese.

Prior experience in medical or insurance claims is a plus. Proficiency in MS Office is expected.