Head, Sales Management & Productivity

Hong Leong Bank; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Hong Leong Bank is seeking a Head of Sales Management & Productivity to lead wealth-focused sales strategies in Malaysia. The role oversees portfolio development, coaching, and disciplined execution to boost client acquisition and overall productivity.

The ideal candidate will have extensive wealth management experience, strong leadership and a track record of driving revenue growth through structured sales processes and collaboration across departments.

Qualifications

• Malaysian citizen
• Bachelor's degree in a business-related field
• 8–10 years in sales management or portfolio management within wealth management
• Strong communication and relationship-building abilities
• Demonstrated analytical and problem-solving skills

Responsibilities

• Develop and implement sales management and discipline strategies.
• Provide coaching tools, feedback and development resources to sales leaders.
• Develop sales operating rhythm and sales hurdle plan.
• Build a structured pipeline and sales tracking framework.
• Collaborate to launch new sales approaches/tools and KYC conversations to deepen client relationships.
• Monitor productivity, wealth penetration and client satisfaction to identify improvements.
• Develop and manage client portfolio framework to increase holdings.
• Plan and deliver training programs to enhance sales team skills and knowledge.
• Stay informed on industry trends to drive growth and innovation.

Skills

Sales management

Portfolio management

Communication

Analytical skills

Interpersonal skills

Business acumen

Financial management

Education

Bachelor's degree in Business Administration, Finance, Marketing

Job description

If you are looking to excel and make a difference, take a closer look at us… The Head, Sales Management & Productivity will be responsible for leading and driving sales management and productivity plans for the affluent segment. This role will oversee the development and implementation of strategies to grow wealth business, increase team productivity/product participation/wealth penetration and client acquisition. The ideal candidate will have extensive experience in sales management, sales discipline management, portfolio management, and a deep understanding of the wealth management industry.

Job Responsibilities

• Develop and implement sales management and sales discipline strategies and initiatives.
• Support the sales leaders in providing coaching tools, feedback and development tools to ensure optimal performance and productivity.
• Develop sales operating rhythm and sales hurdle plan
• Build a structured pipeline and sales tracking management framework.
• Collaborate with other departments to develop and launch new sales approaches/tools and differentiated KYC conversation to help RMs to deepen the relationship with clients
• Monitor and analyze sales productivity, product participation, wealth penetration, portfolio growth, and client satisfaction to identify opportunities for improvement and implementation of necessary changes.
• Develop and actively manage the client portfolio management framework to increase clients’ product holdings
• Develop and implement training and development programs for the sales team to enhance their skills and knowledge
• Stay-up-to date with industry trends, competitive landscape, and emerging technologies to identify opportunities for growth and innovation

Job Requirements

• Malaysian citizen
• Bachelor's degree in Business Administration, Finance, Marketing & any related field.
• Minimum of 8-10 years of experience in sales management, portfolio management, or a related field in the wealth management industry
• Strong passion in wealth management business and to contribute the skills and knowledge to motivate and inspire team members to achieve higher goals.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and partners.
• Strong analytical and problem-solving skills, with the ability to identify and implement solutions to complex issues together with strong business acumen and financial management skills

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.