Head of Sales Technology & Operations

Toll Group; Hulu Kelang; On-site; MYR 120,000 - 150,000; Full time

Job summary

Toll Group is looking for a Head of Sales Technology & Operations to lead the transformation of Salesforce into a growth engine. You will shape global strategy, drive revenue outcomes, and build a unified customer platform. Responsibilities include owning Salesforce adoption, managing user networks, and ensuring accurate reporting. The role requires 10–15 years of experience in Sales operations with strong stakeholder management skills. The position is based in Hulu Kelang, Malaysia.

Qualifications

• 10–15 years of experience in Sales operations or technology ownership.
• Proven track record of driving Salesforce adoption.
• Strong understanding of pipeline management and forecasting.

Responsibilities

• Own global Salesforce adoption across the Sales organisation.
• Establish and manage super user networks.
• Monitor and report on adoption metrics.

Skills

Salesforce adoption

Commercial acumen

Stakeholder management

Data governance

Change management

Tools

Salesforce

CRM reporting tools

Job description

About Toll Group

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply‑chain challenge, big or small. We have supported customers for more than 130 years and currently serve over 20,000 customers worldwide through 500 sites in 27 markets, with a forwarding network spanning 150 countries. We are proudly part of Japan Post – www.tollgroup.com.

Job Summary

Join us as Head of Sales Technology & Operations and lead the transformation of Salesforce into a true enterprise growth engine. This high‑impact executive role shapes global strategy, drives revenue outcomes, and builds a unified customer platform across regions. You will partner directly with senior leadership to accelerate commercial performance, enhance customer experience, and unlock data‑driven decision‑making at scale.

Responsibilities

• Own global Salesforce adoption across the Sales organisation, driving consistent and disciplined usage as a commercial standard
• Build, manage, and expand a global super user network, including regional champions, enablement programmes, and sustained engagement
• Design and deliver onboarding programmes to ensure new Sales hires are platform‑proficient from day one
• Monitor adoption metrics across regions, teams, and individual FTEs; identify gaps and implement targeted interventions
• Lead end‑to‑end change management for new platform capabilities, ensuring clear communication and effective usage
• Own the design, accuracy, and integrity of Sales dashboards and reporting, including pipeline visibility, opportunity tracking, win/loss performance, and FTE metrics
• Partner with Sales leadership to define forecasting standards and ensure Salesforce supports accurate forecasting at all levels
• Drive data quality discipline, establish governance standards, and elevate risks to data integrity
• Translate commercial reporting needs into structured requirements for IT delivery teams
• Ensure Salesforce is the trusted source of truth for Sales leadership decision‑making
• Act as the primary intake point for Salesforce enhancement requests, managing demand intake, qualification, and prioritisation
• Run governance forums with Sales leadership to prioritise development roadmap and communicate decisions transparently
• Manage stakeholder expectations on timelines, constraints, and trade‑offs
• Own user acceptance testing (UAT) to ensure solutions meet business needs prior to deployment
• Oversee platform operations from a business perspective, including user access management, onboarding/offboarding, and issue resolution coordination with IT
• Maintain documentation of Salesforce‑supported business processes and ensure consistency across regions
• Lead and sustain the global super user programme with defined cadences, escalation paths, and feedback loops
• Partner closely with the Global Head of Sales and regional leaders to provide visibility on adoption, data quality, and commercial outcomes
• Engage senior stakeholders across Sales, Finance, and Operations to align platform capabilities with business needs
• Present platform performance and value in commercial terms to executive leadership
• Represent the business in platform governance discussions with IT

Requirements

• 10–15 years of experience, with significant exposure to Sales operations, commercial enablement, or business‑led technology ownership
• Proven track record driving Salesforce adoption across large, geographically distributed Sales organisations as a business owner (not technical admin)
• Strong commercial acumen with deep understanding of pipeline management, forecasting, Sales structures, and performance reporting
• Ability to influence and engage senior Sales stakeholders, including managing difficult conversations around adoption, data quality, and priorities
• Demonstrated experience building and sustaining super user or champion networks at scale
• Strong expertise in CRM data governance, reporting discipline, and pipeline accuracy
• Ability to define, structure, and validate business requirements and manage a prioritised backlog from intake through delivery
• Experience bridging business and IT teams, translating needs into clear, actionable requirements without owning technical build
• Solid Salesforce platform literacy, including hands‑on experience with reports, dashboards, list views, and data management
• Good understanding of platform capabilities, limitations, and trade‑offs (configuration vs development)
• Experience working in a global or multi‑region environment across different time zones and cultures
• Strong stakeholder management, communication, and change management skills
• Ability to drive behavioural change and embed platform usage into daily commercial operations
• Highly structured, with strong governance, prioritisation, and delivery discipline

Preferred

• Background in logistics, freight, supply chain, or similar global operational environments
• Experience in Sales Operations or Commercial Excellence leadership roles
• Familiarity with Salesforce Sales Cloud reporting and forecasting tools

Legal & Employment Requirements

You must be entitled to work in Malaysia and be prepared to undertake pre‑employment checks including a criminal history check and medical. To find out more about us visit www.careers.tollgroup.com.