Head of People (HR)

BrioHR Pte Ltd; Kuala Lumpur; Hybrid; MYR 240,000 - 420,000; Full time

Job summary

3cat, a fast-growing circular-tech retailer in Kuala Lumpur, seeks a Head of People to build and lead the People function across Malaysia and the Philippines. You’ll shape workforce strategy, drive performance culture, design scalable org structures, and implement practical HR systems with leadership alignment.

Collaborate directly with the CEO and founders to scale operations, governance and People capabilities as the business expands into new markets, while maintaining a strong employee

Qualifications

• Senior HR leadership experience across multiple sites and fast-growth environments.
• Ability to shape and implement a scalable People function in a growth company.
• Proven track record in talent, performance, and operations design.

Responsibilities

• Talent and workforce planning to support rapid expansion.
• Build a high-performance culture and develop leaders.
• Evolve organisation design with scalable roles and succession plans.
• Develop People systems and analytics with practical processes.
• Strengthen culture and employee engagement across markets.
• Oversee HR governance and operations in Malaysia and the Philippines.
• Develop the People team to support next growth phase.

Skills

Talent management

Performance management

Organisation design

People systems

Engagement

HR operations

Employee relations

Leadership

Job description

Kuala Lumpur | Malaysia & Philippines | Reports to CEO / Founder

Help us build the team behind 3cat's next stage of growth.

3cat is on a mission to make secondhand tech the first choice.

We're one of Malaysia's fastest-growing circular-tech companies, building an omnichannel platform for pre-owned smartphones and electronics. Today we operate 22 stores, with plans to grow beyond 50 stores across the region, including our expansion into the Philippines.

We're backed by leading international and strategic investors including AEON (Japan), Iterative VC, Golden Gate Ventures, Foxmont Capital, TheVentures and XOX Mobile.

As we enter our next stage of growth, we're looking for a Head of People to help us build the organisation that can take us there.

The Role

This isn't a role where you'll inherit a finished HR organisation and simply keep it running.

You’ll help build it.

Working directly with our CEO, founders and leadership team, you'll lead our People function across Malaysia and the Philippines, combining people strategy with hands-on execution.

You’ll take ownership of:

• Talent & workforce planning: Building the teams we need as we rapidly expand.
• Performance & leadership: Creating a high-performance culture and helping our managers become better leaders.
• Organisation design: Evolving structures, roles and succession plans as the company scales.
• People systems: Building practical, scalable HR processes, technology and analytics without unnecessary bureaucracy.
• Culture & engagement: Strengthening what makes 3cat a great place for ambitious people to build their careers.
• HR operations & governance: Ensuring strong foundations across Malaysia and the Philippines.
• The People team: Developing the team and capability required for our next stage of growth.

Who We're Looking For

We're looking for a builder, not just an administrator.

Around 10 to 12 years of HR experience is a useful benchmark, but it isn't a hard requirement. We're much more interested in what you've built, the problems you've solved, how quickly you've learned and the impact you've had than the number of years on your CV.

You’ll likely have strong experience across talent, performance, employee relations and HR operations, ideally within retail, multi-site or another fast-growing operational business.

But above all, we're looking for someone who:

• Thrives in a fast-moving, high-growth environment.
• Can bring structure to ambiguity without creating bureaucracy.
• Moves with urgency and takes ownership.
• Is commercially minded and comfortable working directly with senior leadership.
• Is willing to roll up their sleeves when something needs to get done.
• Learns quickly and isn't afraid to tackle problems they haven't encountered before.

If you've progressed quickly because you consistently take on bigger challenges and deliver results, we want to hear from you, even if you don't tick every box.

Why 3cat?

Build, don't maintain. You'll have genuine freedom to shape our People function

Join at an inflection point. We're recently funded, expanding rapidly and entering new markets.

Work directly with the founders. This is a highly visible leadership role with the ability to influence how the company grows.

Make an impact. We're building a significant regional business while helping make secondhand technology a mainstream, more sustainable choice.

If you want to build teams, solve difficult problems and help shape a company during one of the most exciting stages of its growth, we'd love to meet you.

Come build the next chapter of 3cat with us.

3cat started in 2023 as a single store in Kuala Lumpur, selling one thing: pre-owned Apple products, done properly. Since then we’ve grown into one of Malaysia's largest AI-native retailers of quality used electronics, with 20+ stores nationwide and a tech platform that powers everything we do, from how we price a device to how we serve a customer.

We believe great tech shouldn't cost the earth. Every device we sell is up to 60% cheaper than new, backed by a 12-month warranty and a 15-day return policy. Every device we sell is also one less device in a landfill.

Our Vision

Make secondhand tech the first choice. It's smarter, cheaper, and better for the planet.

"First change your device, then change the world."

Life at 3cat: Our Values

Forget the posters on the wall. This is how we actually work, collaborate, decide, and win, every single day.

Speak Truth. So problems don't hide. No sugarcoating, no "I'll bring it up later." If something's off, we say it, straight up, to the person who needs to hear it. Awkward conversations now beat bigger messes later.

Team as One. So challenges become opportunities. There's no "that's not my department" here. Store, HR, tech, ops, we're one team chasing one scoreboard. When something breaks, we fix it together, not point fingers at each other.

Own It. So accountability becomes action. See something broken? Fix it. Don't wait for permission, don't wait for someone else to notice. We hire people who take the wheel, not people who wait for directions.

Customer First. So trust becomes loyalty. Every call we make starts with one question: does this make things better for the customer? Get that right often enough, and trust turns into people who keep coming back, and keep telling their friends.

Keep Moving.So good becomes great. "Good enough" isn't a finish line here, it's a checkpoint. We move fast, we learn faster, and we're always asking what's next.

This is the energy behind 3cat. If it sounds like your kind of workplace, you'll fit right in.

Ready to Join Us?

We're solving one of the world's fastest growing waste problems while making good tech affordable. We're just getting started, and we want you building the next chapter with us.