Head of Operations Risk & Compliance

Great Eastern; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

Great Eastern in Malaysia seeks a Regulatory & Compliance professional to oversee regulatory assessments, identify risks, and drive corrective actions across the operations. You will partner with business, legal and compliance teams, conduct investigations and provide guidance to ensure adherence to internal policies and external regulations.

You will lead the DOO and DRO teams within Operations, establish service recovery frameworks for unmet customer expectations, and regularly report progress

Qualifications

• Degree or higher qualification in a related discipline.
• Minimum of 5 years' experience in a risk management and compliance-related role.
• Audit experience in financial services or insurance is an advantage.
• Strong analytical and problem-solving and stakeholder engagement skills.
• Ability to take responsibility and work independently or in a team.
• Strong investigative skills and attention to detail.
• Proficiency in Microsoft Excel and Visio.
• High level of integrity and a positive attitude towards work accountability.
• Knowledge of process improvement, industry trends and Takaful is an advantage.
• Excellent communication, presentation and interpersonal skills.

Responsibilities

• Assess regulatory gaps and ensure smooth implementation of policies.
• Collaborate with business, legal and compliance teams to strengthen risk management.
• Recommend and implement corrective measures for non compliance.
• Identify potential risks in processes and provide solutions.
• Investigate incidents, track root causes and ensure corrective actions are completed.
• Monitor and validate action plans from assessments and regulatory issues.
• Provide guidance to the Operations on compliance matters.
• Lead the teams of DOO and DRO under Operations in ensuring adherence to regulations.
• Conduct independent reviews and recommend improvements.
• Establish a service recovery framework for unmet customer expectations.
• Provide regular updates to management on compliance progress.

Skills

Analytical skills

Stakeholder engagement

Investigative skills

Communication skills

Problem solving

Education

Degree or higher

Tools

Microsoft Excel

Microsoft Visio

Job description

Great Eastern in Malaysia seeks a Regulatory & Compliance professional to oversee regulatory assessments, identify risks, and drive corrective actions across the operations. You will partner with business, legal and compliance teams, conduct investigations and provide guidance to ensure adherence to internal policies and external regulations.

You will lead the DOO and DRO teams within Operations, establish service recovery frameworks for unmet customer expectations, and regularly report progress