Head of Operations / Operations Manager

Moomoo MY; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

13-month bonus

Competitive compensation

Performance bonus

Public transport access

Certification sponsorship

Career development

Team building

Snacks and drinks

Multinational environment

Job summary

Moomoo is seeking an experienced Head of Operations / Operations Manager to oversee end-to-end securities and investment product operations across markets. You will drive robust controls, regulatory compliance, and continuous process improvements.

Collaborating with regulators, custodians, fund houses, and registrars, you will lead the operations team, manage daily settlement, corporate actions, and governance, while shaping the target operating model for growth.

Qualifications

• Degree in Finance, Business, Accounting, or Economics.
• 8+ years of operations experience in stockbroking, investment banking, or regulated financial institution.
• Proven experience leading an operations team and resource planning.
• Strong knowledge of trade lifecycle: clearing, settlement, corporate actions.
• Experience designing operating procedures and maker-checker controls for regulatory/audit needs.
• Familiarity with Bursa Malaysia and Bursa Clearing rules is preferred.
• English and Malay language proficiency; Chinese/Mandarin advantageous.

Responsibilities

• Oversee full lifecycle of securities, derivatives, and IPO subscriptions across markets.
• Direct daily settlement, processing, and custody instructions; manage Bursa Clearing activity.
• Manage corporate actions processing and reconciliation; ensure control effectiveness.
• Handle escalations for faults and settlement issues; report to senior management.
• Maintain policies, controls, and evidence of control performance; support audits and regulatory reporting.
• Engage with regulators and market counterparties; coordinate with registrars and custodians.
• Drive process improvements and input to system enhancements; support new product launches.
• Set team objectives and manage resources and development.

Skills

Operations leadership

Trade lifecycle knowledge

Regulatory compliance

Bursa Malaysia knowledge

Cross-functional collaboration

Maker-checker controls

Audits support

Education

Finance/Business/Economics degree

Job description

Moomoo is a leading global digital brokerage platform that empowers investors with intuitive trading tools, market insights, and technology-driven investment solutions. As we continue to expand our presence in Malaysia, we are looking for experienced professionals to join our growing team and contribute to building a high-performing and well-controlled brokerage operations function.

Moomoo is a leading global digital brokerage platform that empowers investors with intuitive trading tools, market insights, and technology-driven investment solutions. As we continue to expand our presence in Malaysia, we are looking for experienced professionals to join our growing team and contribute to building a high-performing and well-controlled brokerage operations function.

About the Role

We are looking for an experienced Head of Operations / Operations Manager to oversee the end-to-end operations of our securities and investment products across various markets. This role will play a key part in ensuring smooth daily operations, strong operational controls, regulatory compliance, and continuous process improvements.

You will work closely with internal teams, regulators, custodians, fund houses, share registrars, and other market counterparties, while also leading and developing the operations team.

Responsibilities

• Own operations across the full lifecycle of securities, derivatives, unit trusts, and IPO subscriptions in various markets
• Direct daily settlement, transaction processing, and share/stock transfers, covering Bursa Clearing activity and external custody instructions
• Own the end-to-end corporate action processing and oversee daily custody and position reconciliation
• Handle exceptional processes (fails, late instructions, settlement issues, system or market events) and elevate to senior management as per the escalation matrix
• Maintain operating policies and procedures, maker-checker controls, and evidence of control performance
• Oversee regulatory and management reporting for operations, including accuracy, completeness, and on-time submission
• Support internal and external audits, including producing documentation and walking through processes
• Liaise with regulatory bodies (e.g. SC and Bursa) on operational matters; run day-to-day engagement with share registrars, fund houses, the external custodian, and other counterparties
• Review production processes for control gaps, operational risks, and inefficiencies, and drive process improvements and input to system enhancements
• Support new product and business initiatives by defining the operational target state, systems, and process requirements
• Set team objectives, plan team resources and coverage, close capability gaps, and cascade market, regulatory, and management updates to the team

Requirements

• Degree holder in any discipline; a major in Finance, Business, Accounting, or Economics is preferred
• Minimum 8 years of operations experience within a stockbroking firm, investment bank, or other regulated financial institution
• Proven experience leading an operations-related team/department, covering resource planning and people management
• Strong working knowledge of the full trade lifecycle, including clearing, settlement, and corporate actions processing
• Experience designing and enforcing operating procedures and maker-checker controls in line with regulatory and internal audit requirements. Experience supporting new product launches is a plus
• Familiarity with Bursa Malaysia and Bursa Clearing rules and processes is strongly preferred
• Language proficiency in English, Malay is a must; Chinese/Mandarin is highly advantageous given global team collaboration
• Bumiputera candidates are encouraged to apply.
• Meticulous, open-minded, and adaptable — able to lead teams effectively under time pressure

Benefits

We offer a comprehensive and holistic work experience and package as follows.

• 13 months contractual bonus
• Competitive compensation & benefits.
• Performance bonus
• Convenient Access to Public Transport
• Exam/Certification Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.