Head of Motor Claims & Strategy

Zurich Insurance; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Zurich Insurance Malaysia heads a claims leadership role for motor claims, guiding a team dealing with medium to high complexity and exposure. This position serves as a subject matter expert to underwriting on product developments and regulatory compliance, while focusing on performance coaching and staff development.

The Head of Motor Claims drives performance through leadership, metric monitoring, and stakeholder collaboration, while ensuring budget and resource management to support growth

Qualifications

• Leads and directs a team responsible for medium to high complexity and exposure motor claims.
• Serves as SME to underwriting on product developments and regulatory compliance guidance.
• Responsible for performance coaching and development of management staff.

Responsibilities

• Drive claims performance by providing technical leadership and monitoring key metrics.
• Build relationships with customers, brokers, and internal stakeholders to achieve service excellence.
• Analyze claims trends to identify opportunities for improved processes and efficiency.
• Ensure compliance with regulatory, legal, and internal governance requirements.
• Provide claims insights for product development, customer engagements, and broker stewardship.

Job description

Zurich Insurance Malaysia heads a claims leadership role for motor claims, guiding a team dealing with medium to high complexity and exposure. This position serves as a subject matter expert to underwriting on product developments and regulatory compliance, while focusing on performance coaching and staff development.

The Head of Motor Claims drives performance through leadership, metric monitoring, and stakeholder collaboration, while ensuring budget and resource management to support growth