Strategic Claims Performance Leader

Zurich Insurance; Kuala Lumpur; Sur place; MYR 180 000 - 240 000; Plein temps

Résumé du poste

Zurich Insurance Malaysia invites a Performance Management Manager to lead a team responsible for medium to high complexity and exposure claims, ensuring performance, development, and coaching to maximize contributions.

You will drive strategic direction, oversee key metrics, collaborate with internal and external stakeholders, and foster a culture of accountability and continuous improvement.

Qualifications

• Experience in claims management and leadership.
• Strong stakeholder management and communication skills.
• Knowledge of regulatory requirements and data privacy practices.

Responsabilités

• Drive superior claims outcomes by providing strategic direction and oversight of key performance metrics.
• Build and maintain relationships with internal and external stakeholders to achieve customer satisfaction targets.
• Review and analyze claims portfolios to identify trends and drive process improvements.
• Monitor and manage departmental expenses to ensure cost effectiveness.
• Ensure compliance with all applicable laws, regulations, and internal controls.
• Provide claims insights by partnering with business units on initiatives and engagements.
• Lead, motivate, and develop team members with clear expectations and feedback.
• Foster a transparent, collaborative team environment through regular meetings and updates.
• Maintain professional and technical knowledge through continuous learning and industry engagement.
• Safeguard confidential claims information and uphold data privacy standards.
• Contribute to cross-functional projects and continuous improvement initiatives.

Description du poste

Zurich Insurance Malaysia invites a Performance Management Manager to lead a team responsible for medium to high complexity and exposure claims, ensuring performance, development, and coaching to maximize contributions.

You will drive strategic direction, oversee key metrics, collaborate with internal and external stakeholders, and foster a culture of accountability and continuous improvement.