Head of Motor Claims

Zurich Insurance; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Zurich Insurance Malaysia heads a claims leadership role for motor claims, guiding a team dealing with medium to high complexity and exposure. This position serves as a subject matter expert to underwriting on product developments and regulatory compliance, while focusing on performance coaching and staff development.

The Head of Motor Claims drives performance through leadership, metric monitoring, and stakeholder collaboration, while ensuring budget and resource management to support growth

Qualifications

• Leads and directs a team responsible for medium to high complexity and exposure motor claims.
• Serves as SME to underwriting on product developments and regulatory compliance guidance.
• Responsible for performance coaching and development of management staff.

Responsibilities

• Drive claims performance by providing technical leadership and monitoring key metrics.
• Build relationships with customers, brokers, and internal stakeholders to achieve service excellence.
• Analyze claims trends to identify opportunities for improved processes and efficiency.
• Ensure compliance with regulatory, legal, and internal governance requirements.
• Provide claims insights for product development, customer engagements, and broker stewardship.

Job description

Head of Motor Claims

137734

Job Summary

Leads and directs a team who are responsible for medium to high complexity and exposure claims and/or Claims Managers. Serves as a SME to the underwriting team regarding product developments or enhancements to provide guidance and ensure compliance with the regulatory policies. Has responsibility for performance, development, coaching of management staff and drives employee development and operational improvements.

Job Accountabilities - Key Accountabilities

Drive claims performance by providing technical leadership, monitoring key metrics, and ensuring quality claim outcomes.

Build strong relationships with customers, brokers, and internal stakeholders to achieve service excellence and customer satisfaction targets.

Analyze claims trends and identify opportunities to improve processes, efficiency, and best practices.

Ensure compliance with regulatory, legal, and internal governance requirements while maintaining strict confidentiality.

Support business growth by providing claims insights for product development, customer engagements, and broker stewardship activities.

Lead, coach, and develop the claims team through performance management, regular feedback, and capability-building initiatives.

Manage departmental expenses and resources effectively to support business objectives.

Champion continuous improvement and contribute to strategic projects across the organization.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.