Head of Insurance Operations & Innovation

Allianz Services; Kuala Lumpur; On-site; MYR 300,000 - 600,000; Full time

Job summary

Allianz Services Malaysia is seeking a Head of Insurance Operations to oversee end-to-end insurance operations, improve productivity, and lead a diverse local team. The role emphasizes customer focus, stakeholder engagement, and continuous improvement.

You will drive strategic initiatives, manage relationships with clients and partners, and ensure delivery excellence across services while aligning with Allianz Group standards.

Qualifications

• 8–10 years of experience in insurance and operations, organizational management, or related fields.
• Deep expertise in at least one insurance domain such as Claims, policy management, or underwriting.
• Proven people leader with experience building and motivating a diverse global team.
• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office and AI tools like ChatGPT and Co-Pilot.

Responsibilities

• Oversee the insurance operations and productivity across Allianz Services Malaysia.
• Lead a highly inclusive culture and ensure achievement of organizational goals.
• Maintain strong customer and stakeholder relationships and drive innovation.

Skills

Insurance operations

Leadership

Strategy

Cost control

Data interpretation

Education

Bachelor's degree in business or related field

Tools

MS Office

ChatGPT

Co-Pilot

Job description

Allianz Services Malaysia is seeking a Head of Insurance Operations to oversee end-to-end insurance operations, improve productivity, and lead a diverse local team. The role emphasizes customer focus, stakeholder engagement, and continuous improvement.

You will drive strategic initiatives, manage relationships with clients and partners, and ensure delivery excellence across services while aligning with Allianz Group standards.