Head of Employee Experience & Branding

Menara Maxis; Kampung Paya; On-site; MYR 80,000 - 110,000; Full time

Job summary

MAXIS Malaysia invites applications for the Head of Employee Experience & Branding to elevate the end-to-end employee journey and strengthen the employer brand. You will oversee travel, cafeteria, reception, and administrative services while partnering with HR, Marketing, Finance, IT to drive engagement, efficiency and strategic outcomes.

Lead data-driven insights, manage budgets, and mentor teams to deliver value for people and the organization.

Responsibilities

• Develop & Drive Employee Experience Strategy: Design, implement, and continuously refine a holistic employee experience strategy across the entire employee lifecycle, from onboarding to offboarding, leveraging data to identify touchpoints and enhance engagement, satisfaction, and productivity.
• Lead Employer Branding & EVP: Define and champion the company's Employer Value Proposition (EVP), leading the development and execution of compelling employer branding initiatives across various internal and external channels to attract and secure top talent.
• Oversee Administrative Services: Strategically manage and optimize crucial administrative services, including the travel desk, cafeteria operations, stationery management, and receptionist functions, ensuring efficiency, cost-effectiveness, and high-quality support for all employees.
• Data-Driven Insights & Improvement: Utilize employee feedback, engagement surveys, and operational data to analyze trends, identify areas for improvement across all three pillars, and recommend actionable solutions to enhance the overall employee experience and administrative efficiency.
• Cross-Functional Collaboration & Leadership: Build strong relationships and collaborate effectively with HR, Marketing, Finance, IT, and other departments to ensure alignment and successful execution of strategies. Provide leadership and guidance to direct reports and cross-functional teams.
• Budget Management & Vendor Relations: Manage budgets effectively for all employee experience, branding, and administrative services, while overseeing vendor relationships to ensure optimal service delivery and value for money.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.

Why does this job exist and why is it critical?

The Head of Employee Experience & Branding is responsible for strategically enhancing the entire employee journey and shaping the organization's reputation as a preferred employer. Additionally, this role oversees crucial administrative services like travel, cafeteria, and reception, ensuring efficient and high-quality support.

What You Will Do :

• Develop & Drive Employee Experience Strategy: Design, implement, and continuously refine a holistic employee experience strategy across the entire employee lifecycle, from onboarding to offboarding, leveraging data to identify touchpoints and enhance engagement, satisfaction, and productivity.
• Lead Employer Branding & EVP: Define and champion the company's Employer Value Proposition (EVP), leading the development and execution of compelling employer branding initiatives across various internal and external channels to attract and secure top talent.
• Oversee Administrative Services: Strategically manage and optimize crucial administrative services, including the travel desk, cafeteria operations, stationery management, and receptionist functions, ensuring efficiency, cost-effectiveness, and high-quality support for all employees.
• Data-Driven Insights & Improvement: Utilize employee feedback, engagement surveys, and operational data to analyze trends, identify areas for improvement across all three pillars, and recommend actionable solutions to enhance the overall employee experience and administrative efficiency.
• Cross-Functional Collaboration & Leadership: Build strong relationships and collaborate effectively with HR, Marketing, Finance, IT, and other departments to ensure alignment and successful execution of strategies. Provide leadership and guidance to direct reports and cross-functional teams.
• Budget Management & Vendor Relations: Manage budgets effectively for all employee experience, branding, and administrative services, while overseeing vendor relationships to ensure optimal service delivery and value for money.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.

Our #SimplyMaxis culture values

• Keep It Simple
• Focus On Real Customer Needs
• Go For Gold
• Celebrate Winning Together

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.