Head of Collections & Recovery Strategy

Tap Growth ai; Klang City; On-site; MYR 180,000 - 280,000; Full time

Job summary

Tap Growth ai seeks a Head of Collection to lead a 25-person team handling pre-due to late-stage collections in a Malaysian financial services group. Based in Kuala Lumpur, the role focuses on reducing NPLs, driving KPI performance, and ensuring compliance with PDPA, BNM guidelines, and Hire Purchase Act.

The incumbent will develop segmented recovery strategies, oversee field collections, and collaborate with Recovery, Loans, Finance and Legal teams to secure favorable settlements and

Qualifications

• Bachelor's Degree in Business Administration, Finance, Economics, or related field.
• 5-8 years of progressive collections/credit recovery experience with 3-5 years in a managerial capacity.
• Proven track record leading large teams in a fast-paced financial institution or licensed moneylender.
• Strong knowledge of Malaysian lending regulations including BNM, Hire Purchase Act, Moneylenders Act, and PDPA.
• Ability to analyze portfolio data, identify trends, and implement data-driven recovery strategies.
• Excellent leadership, interpersonal, and negotiation skills with high emotional intelligence.
• Fluent in Bahasa Malaysia and English; Mandarin proficiency is an advantage.

Responsibilities

• Lead, coach, and manage a team of ~25 collection staff across delinquency buckets.
• Set, monitor, and achieve monthly and quarterly collection KPIs including roll and cure rates.
• Develop segmented collection strategies aligned to risk profiles and buckets.
• Oversee field collection, skip tracing, legal referrals, and repossession in compliance.
• Collaborate with Recovery, Loan Origination, Finance and Legal teams on high-risk accounts.
• Conduct performance reviews, coaching sessions, and training for staff.
• Prepare and present collection dashboards, NPL reports, and recovery trend analyses.
• Negotiate with external agencies and legal counsel to maximize recovery outcomes.
• Ensure adherence to PDPA, BNM guidelines, and internal policies.
• Continuously review and improve SOPs, scripts, workflows, and digital engagement.

Skills

Team leadership

Debt collection

Negotiation

Regulatory compliance

Data analysis

Stakeholder management

Performance management

Bahasa Malaysia

Education

Bachelor's Degree in Business Administration, Finance, Economics, or related field

Job description

Tap Growth ai seeks a Head of Collection to lead a 25-person team handling pre-due to late-stage collections in a Malaysian financial services group. Based in Kuala Lumpur, the role focuses on reducing NPLs, driving KPI performance, and ensuring compliance with PDPA, BNM guidelines, and Hire Purchase Act.

The incumbent will develop segmented recovery strategies, oversee field collections, and collaborate with Recovery, Loans, Finance and Legal teams to secure favorable settlements and