Collection Manager

Tap Growth ai; Klang City; On-site; MYR 134,000 - 223,000; Full time

Job summary

Tap Growth ai is seeking a Collection Manager in Malaysia to lead a collections team across all delinquency stages and drive compliant recovery strategies. The role requires strong leadership, experience in hire purchase or auto financing, and deep knowledge of relevant regulations.

You will oversee strategy development, KPI-driven performance, and the deployment of digital tools such as chatbots and mobile payments to optimize recoveries.

Qualifications

• Minimum 8–10 years of experience in collections or credit management, with at least 3 years in a managerial role.
• Strong experience in hire purchase, auto financing, or consumer lending — preferably serving the underbanked segment.
• Proven track record of leading collection teams of 8+ staff and achieving recovery targets.
• In-depth knowledge of the Hire Purchase Act 1967.
• Strong analytical, leadership, and stakeholder management skills.
• Proficiency in Bahasa Malaysia and English; Mandarin or Tamil is an advantage.

Responsibilities

• Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management
• Develop and implement collection strategies to achieve monthly and quarterly recovery targets, including cure rate improvement and arrears reduction
• Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance reviews, and driving calibration exercises
• Monitor delinquency trends by bucket and initiate appropriate escalation actions
• Oversee the deployment and optimization of collection tools, AI chatbots, WhatsApp notification systems, and the mobile app payment platform
• Ensure all collection activities comply with the Hire Purchase Act 1967, and internal conduct standards including fair treatment of underbanked and underserved hirers
• Drive weekend calling programmes, field visit operations, and branch service coordination

Skills

Collections management

Leadership

Data analysis

Stakeholder management

Tools

AI chatbots

WhatsApp notifications

Mobile app payments

Job description

Our client isa Malaysian financial services company that primarily provides hire purchase financing for used motor vehicles. It also operates a secondary business division focused on the trading and wholesaling of home furniture.

The Collection Manager will leadand oversee the collection team, ensuring optimal recovery performance across all delinquency
buckets. Drive collection strategies, manage team performance, and ensure compliance with the Hire
Purchase Act 1967, and all applicable regulations governing debt recovery for used car hire purchase
financing.

Key Responsibilities:

• Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management
• Develop and implement collection strategies to achieve monthly and quarterly recovery
  targets, including cure rate improvement and arrears reduction
• Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance reviews, and driving calibration exercises
• Monitor delinquency trends by bucket and initiate appropriate escalation actions
• Oversee the deployment and optimization of collection tools, AI chatbots, WhatsApp notification systems, and the mobile app payment platform
• Ensure all collection activities comply with the Hire Purchase Act 1967, and internal conduct standards including fair treatment of underbanked and underserved hirers
• Drive weekend calling programmes, field visit operations, and branch service coordination

Key Qualification & Requirements:

• Minimum 8–10 years of experience in collections or credit management, with at least 3 years in a managerial role
• Strong experience in hire purchase, auto financing, or consumer lending — preferably serving the underbanked segment
• Proven track record of leading collection teams of 8+ staff and achieving recovery targets
• In-depth knowledge of the Hire Purchase Act 1967
• Strong analytical, leadership, and stakeholder management skills
• Proficiency in Bahasa Malaysia and English; Mandarin or Tamil is an advantage