Head of Business Continuity and Resilience

Chubb; Malaysia; On-site; MYR 100,000 - 130,000; Full time

Job summary

Chubb, based in Malaysia, is looking for a Head of Business Continuity and Resilience. This role involves designing, implementing, and maintaining comprehensive business continuity programs while collaborating with regional stakeholders to prepare for, respond to, and recover from disruptions.

The candidate should have 3-5 years of experience in business continuity, crisis response, or operational risk management, with strong analytical skills and proficiency in MS Office. The position offers a full-time schedule with the possibility of travel.

Qualifications

• 3-5 years experience in business continuity, crisis response, or operational risk management, preferably in insurance.
• Strong knowledge of business continuity principles, frameworks, and best practices.
• Excellent analytical, project coordination, and organizational skills.

Responsibilities

• Develop and manage the region's business continuity strategy.
• Coordinate recovery strategies and plans with country teams.
• Facilitate crisis simulations and coordinate testing of recovery strategies.

Skills

Business continuity experience

Crisis response

Operational risk management

Crisis communication tools

IT disaster recovery

Analytical skills

Project coordination

MS Office proficiency

Job description

Head of Business Continuity and Resilience

Malaysia

Job Description

We are seeking an experienced Business Continuity Lead to join our organization and ensure our ability to prepare for, respond to, and recover from disruptions. The Business Continuity Lead will be part of the APAC Regional Business Continuity and Resilience team and will be responsible for designing, implementing, and maintaining business continuity and resilience programs in the region.The role will work closely with country Business Continuity leads and stakeholders to identify risks, develop mitigation strategies, and ensure comprehensive plans are in place, tested, and updated regularly.

Key Responsibilities:

• Business Continuity Planning
  • develop, implement, and manage the region’s business continuity strategy,
  • coordinate the maintenance of business continuity and incident management plans, and
  • review business impact analyses (BIAs) for assigned countries.
• Risk Mitigation and Recovery Strategies
  • work with country Business Continuity leads to identify potential threats and assess the impact on operations, and
  • collaborate with the countries to establish recovery strategies and recovery plans that are fit for purpose.
• Testing and Exercising
  • facilitate annual crisis simulations with country Incident Management Teams,
  • coordinate regular recovery strategy testing for critical processes of assigned countries, and
  • document and report on test results, providing recommendations to mitigate risks.
• Incident and Crisis Management
  • act as regional point of contact during incidents or crises that affect assigned countries,
  • support the country Business Continuity leads in coordinating response activities,
  • provide timely, clear, and accurate communications to stakeholders during incidents, and
  • drive Post-Incident Reviews as needed.
• Training and Awareness
  • deliver training programs for staff to ensure awareness of business continuity protocols,
  • foster a culture of resilience by engaging countries in ongoing preparedness activities, and
  • inform countries of changes in business continuity policies, standards, practices, and strategy.
• Compliance and Documentation
  • work with countries to ensure compliance with local regulations and global standards,
  • maintain up-to-date records of business continuity plans, risk assessments, and test results,
  • assist the regional Business Continuity and Resilience head in preparing reports for senior management and regulatory bodies as required
• monitor business continuity and resilience trends and emerging threats to ensure the business continuity program can adapt to evolving landscape,
• seek feedback from countries on effectiveness of current business continuity program, and
• provide recommendations in improving the way we work and raising maturity of the business continuity program in the region.

Qualifications

Qualifications:

• Has at least 3-5 years experience in business continuity, crisis response, or operational risk management preferably within the insurance industry
• Has experience in using and maintaining crisis communication tools

Has experience in managing business continuity requirements for third parties

• Is familiar with IT disaster recovery
• Has strong knowledge of business continuity principles, frameworks, and best practices
• Has excellent analytical, project coordination, and organizational skills
• Is able to work under pressure with a solution-oriented mindset
• Has strong communication and interpersonal skills for effective stakeholder management
• Is collaborative and able to work effectively with many different teams in different disciplines and level of seniority
• Has exceptional MS Office skills, primarily Excel and Powerpoint

Willing to travel as needed

Job Info

• Job Identification 33544
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Security
• Business Unit Malaysia
• Legal Employer Chubb Business Services Malaysia Sdn Bhd