Associate Director, Business Continuity Planning, System Security & Resilience

CACEIS Malaysia; Putrajaya; On-site; MYR 300,000 - 460,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Sports

Parking Allowance

Shift Allowance

Optical benefit

Job summary

CACEIS Malaysia seeks an Associate Director to lead Business Continuity Planning, System Security & Resilience. You will drive BCM lifecycle, crisis management, and regulatory alignment across APAC, coordinating with global teams to ensure resilient operations.

The role requires extensive BCM/DRP experience in financial services, strong communication, and the ability to manage a multi-disciplinary team in a fast-paced environment.

Qualifications

• Relevant university degree.
• 6–8 years relevant Business Continuity Management experience in the financial industry.
• Extensive training/experience with BCP and DRP methodologies.
• Strong written and verbal communication skills, with ability to report to senior management.

Responsibilities

• Manage and coordinate all aspects of the Business Continuity Lifecycle at global and local levels.
• Lead Crisis Management activities and ensure proper escalation and resolution.
• Oversee BCM testing, incident management, and regulatory alignment.
• Coordinate with regional and global teams to maintain resilient operations.

Skills

Business continuity

Crisis management

Risk management

Regulatory compliance

Incident response

Education

Bachelor's degree

Job description

Associate Director, Business Continuity Planning, System Security & Resilience

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The purpose of this position is to ensure the effective Business Continuity Management practices are in place CACEIS Malaysia; This includes the quality, efficiency and risk mitigation strategies of the plans by initiating and providing oversight of the BIAs (business impact analysis), BCPs (business continuity plans) and testing of solutions including DRP (disaster recovery plans) and Contact/call tree exercises. The BCP Associate Director acts as operations coordinator for all Crisis Management activities and to ensure all crises are properly assessed, escalated and that subsequent activities are in line with the Crisis Management Policy and protocols. Additionally, this position is the local representative of all Business Continuity Management activities CACEIS Malaysia, ensuring connections between business activities and regional representatives.

Region: APAC

Working Hours: 9AM – 6PM (Malaysia time)

What will you do?

Business Continuity Management

Manage and coordinate all aspects of the Business Continuity Lifecycle at Global and Local Country Business Level and adopt CACEIS model, governance, risk, policy framework including:

o Assessment of resilience to risks and exposures

o Planning and documentation of resilience capabilities

o Validating the adequacy of existing resilience capabilities

o Reporting on inherent and residual resilience risks

o Supporting management of the resolution of major incidents and crisis events

o General administration of the program elements

Coordinates tactical activities of BCM globally and key focus at local country level including:

o Activation and support of effective local/group crisis management through Incident Management Team (IMT) and Incident Response Team (IRT) and Global Crisis Management Committee/Cell during crisis situations.

o Remain apprised of environmental and other risks with the potential to disrupt business.

o Conduct BCM exercises to validate planning assumptions and test controls (including DRP, WFH, contact exercises and table top exercises/simulations as required)

o Keeping the communication channel open with timely update of issues relating to BCM until resolution is achieved

Providing support and coverage, as part of the global team for events regardless of their location during the Malaysia Morning Hours

Identify gaps in application capabilities requirements working with the business and IT to resolve the gap through acceptance, work arounds or an enhancement project

Create awareness amongst employees on business continuity matters via staff communication and information sharing i.e. preventive and mitigating measures during natural disaster, pandemic, geopolitical situations by partnering with the related functions.

Monitor and improve BCP key indicators and prepare management reports in line with group objectives.

Partnering with CACEIS BCM 2LOD teams, Functional teams, Regional and Business Line Executive to create, coordinate and maintain a multi-discipline Incident Management Team to provide a resilient response to incidents.

Track outstanding audit items or regulatory findings relative to the respective business lines, as they relate to BCM, assuring established timelines are met and keeping the management informed of the status.

Maintaining a working relationship/liaison with other Crisis Management Teams.

Support business change initiatives as it relates to BCM, including completion of associated BIA, BCP and required recovery testing.

Support Client engagement for any Due Diligence written and face to face presentation requirements.

Support review of new activities/new products (NAP) from BCM perspective.

Operational Resilience

Support the implementation of Regulatory Requirements and evolving requirements from other regulators.

o Stage 1 – identify important business services (Service Impact Assessment) and map people (linked to additional focus on critical employees WFH and concentration), process and technology.

o Stage 2 – set impact tolerances and develop communication plans

o Stage 3 – scenario test our ability to remain with the impact tolerances upon material changes

o Stage 4 – create a self-assessment document and conduct lessons learned exercises.

Facilitate P1 & P2 incidents for the entity to restore critical services by driving the incident to resolution through engagement of appropriate business and technical resources and managing communication to internal stakeholders.

Partners with Operations and Technology Infrastructure to optimize and enhance improvements post incidents for lesson opportunities.

Develop and implement Country Crisis Management activities (documentation & exercise), designed to manage operational and reputational risk that could potentially harm CACEIS’s brand.

Human Resources Management of User Access Management Team

Co-manage a team of approximately 5 employees who are managing the User Access Management of CACEIS Group.

Ensure permanent adequacy between his/her resources (skills, equipment, etc.), organization and activity stakes.

Driving people initiatives through the formulation of development plans and assess the employees performance.

Responsible for the budget of the cost center allocated (meet the given budget / create the budget within the process)

What do you need to succeed?

Must-have

Relevant university degree.

Relevant risk qualification preferred but not essential.

Preferably 6-8 years relevant Business Continuity Management or equivalent work experience within the financial industry.

Extensive training and/or experience with BCP and DRP methodologies.

Comprehensive business knowledge – structure, processes, procedures and technology.

Strong written and oral communication skills including the ability to communicate results and recommendations to senior management in a concise manner.

Risk Identification & Assessment & Mitigation.

Risk Monitoring and Reporting.

Analytical Skills

Facilitation Skills.

Communication management & plans.

Nice-to-have

Ability to work independently with minimal supervision.

Ability to multi-task.

Highly self-motivated with strong sense of initiative.

Dealing with Ambiguity – Take effective action with limited information: ready, willing and able to easily switch gears in response to unexpected events and circumstances. Provides as much focus as possible for self and others in dynamic situations.

Applies business understanding to make sound decisions – Addresses issues from a multi-faceted perspective, demonstrating an understanding of the business and a working knowledge of common financial language to make good decisions.

Collaboration –Understands the roles of teams and how they need to work together by managing diverse opinions constructively to make the most of a collaborative experience. Works together towards resolving differing views in a constructive manner an applying appropriate escalation; see potential in building relationships and alliances across CACEIS; debates issues with passion and then supports decisions made.

Superior impact and influence skills to work at the senior management level with proven track record of building strong relationships/working collaboratively across businesses and functions. Confident in their work and viewed by colleagues as someone that can get things done in challenging times. Persuades other to adopt a different point of view by explaining difficult concepts in simple terms.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi