HEAD, BUSINESS OFFICE

KPJ Healthcare Berhad; Rawang; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Training opportunities

Career advancement

Job summary

KPJ Healthcare Berhad in Malaysia is seeking an experienced Operations Manager to coordinate and oversee hospital support functions, including Admissions, Cashier, Billing, GL Verification, Credit Management and Emergency Registrations. You will ensure accurate invoicing, effective service delivery, and compliance with company policies.

The role requires a Bachelor's degree in Business Administration or equivalent, at least five years in healthcare operations, strong English communication, and

Qualifications

• Demonstrates ability to interact with customers, employees and third parties.
• Experience in hospital/healthcare business is preferred.
• Proficiency with basic financial processes and records.

Responsibilities

• Ensure compliance to Vision, Mission, goals, objectives and values.
• Supervise daily operations of Admissions, Cashier, Billing, GL Verification, Credit Management, Emergency Registrations.
• Prepare monthly management reports.
• Account Receivable responsibility; ensure correct billing to patients.
• Ensure completeness of insurance documents prior to submission.
• Develop flow between Clinic, nurses, and finance for accurate charges.
• Monitor outstanding cases and follow up through channels.
• Provide staff training and achieve minimum 30 hours per year.
• Submit probation reviews and recommend contract decisions to HR.
• Review yearly KPI and conduct performance reviews with staff.

Skills

Microsoft Office

English communication

Multitasking

Teamwork

Travel willingness

Education

Bachelor Degree in Business Administration or equivalent

Tools

Microsoft Office

Job description

• Supports andassistsOperation Manager in making the most effective and efficient supplies and services.


• To be responsible to ensure the smooth operational of businessoperationsand all outstanding cases being handled properly, invoices being billed accurately and correctly andsendto debtorsin timelybasis.

2) JOB DESCRIPTION

• Ensure compliancetothe termed Vision and Mission statements, goals,objectivesand values of the Company.


• Supervise daily operations of departments such as Admissions, Cashier, Billing,GL Verification,Credit Management, and Emergency Registrations.


• To preparemonthly reportfor management to review.


• Tobe responsible forAccount Receivable. Correct accounting codes and amount are charged to each patients’ bills.


• To be responsibleonthecompleteness oftheinsurance report.Ensure all documentsarecompletepriorsubmissioni.e.invoice, guaranteeletterand insurance form.


• Tobe responsibleforthe completeness of documents.To develop a systematic flow betweentheClinic Assistant, nurses,and finance staff for the purpose of providingaccurateand complete charges for each patient with proper documentation.


• To ensure Outstanding casesare being properlymonitoredand follow up with relevant parties.To ensure all outstanding casesarefollowedupthoroughly through allpossible channels.


• Managing staff in the services.


• Providetraining opportunities to enhance staff’s skills and competencies and ensure all staff achieve a minimum of 30 hours training per year.


• Submission of probation review form (PRF) to Human Resources Management at least one week before the confirmation date.


• Recommendations to absorb contractstaff intopermanent employment, extension of contract, or end of contract should besubmittedto Human Resource Management at least three weeks before the contract expiry.


• Review yearly jobdescriptionfor all staff andsubmitto Human Resources Management forrecord.


• Review yearly key performance indicators (KPI’s) and conduct mid-year and year-end fair performance management review with employees.


• Tomonitorstaff discipline and work performance. Doing a counselling session and documenting it using a communication record form. HR should be informed and present during the meeting session if the issues require formal written action.


• Further instruction by the Top Management of RSH or KPJ as a whole.

Other Responsibilities

• Ensure all policies and procedures of ISO 9001, ISO 14001, ISO 45002 MSQH Hospital Accreditation Standard and Customer Service Management are adhered to and recordsmaintained,if and whenthese programs are implemented.


• Participate in 5S activities andcomply withthe specified requirements.


• Ensure adhere to The KPJ Way/ Standard People Practice (SPP).


• Ensure the policies on patients andfamily’srights are addressed at all times.


• Ensure to activelyparticipatein all quality initiatives and activities by the Company.


• Ensure compliance toPatientsafety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).


• Tocarriedout duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994.


• To take reasonable care at work for the safety of yourself and otherpersons.


• To co-operate with your employer or any otherpersonsin the discharge of any duty.


• To wear or use any protective equipment or clothing provided by the employer.


• Tocomply withany instruction or measure on Occupational Safety and Health.


• Ensure all policies and procedures of ISO 37001 Anti Bribery Management System (ABMS) are adhered to and responsible for integrity principles, practices, and activities at hospitals & companiesif and whenthese programs are implemented.

3) JOB REQUIREMENT

• Bachelor Degree in Business Administrationor equivalent.


• 5 years ofexperiences. Preferably with relevant experience inHospital/healthcare business or an equivalent combination of education andwork relatedexperience.


• Microsoft Office literacy.


• Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, thebrandand theCompany.


• Ability to identify market segments, niches and potential markets.


• Willingness to do work after office hours/weekends/public holidays when required.


• Microsoft office literacy.


• Able to work well on multiple projects & meet tight deadlines.


• Ability to work under pressure and meet deadlines.


• Responsibility and reliability to take charge of certain projects independently.


• Willing to travel.


• Excellent English communication skills both oral and written.


• Prepared to work as a team member in the manner the best.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.