Head, Business Development, Payments

Maybank; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Maybank seeks an experienced Payments Product Lead to drive the P&L for remittance, ATM services, forex, and QRPay. You will craft business models, segment customers, and collaborate across channels to grow revenue and brand presence in Malaysia.

The role requires strong stakeholder management, regulatory awareness, and the ability to lead teams while aligning product pricing and distribution strategies with market needs.

Qualifications

• P&L management, pricing (MDR, fx) and team leadership.
• Paynet product familiarity is a plus.
• Experience across channels: app, website, branch and ATM.
• End-to-end customer journey, service delivery and regulatory matters in payments.
• Strong stakeholder engagement with regulators and payment bodies.
• Knowledge of branch ops, marketing and sales is an added advantage.

Responsibilities

• Develop and review payment product business model and customer segmentation by domain (Remittance, ATM, Payments, Forex).
• Support analyses and proposals for new opportunities and resolve key operational challenges.
• Identify and implement strategies to grow existing products and cross-department opportunities.
• Build relationships with key stakeholders and customers to drive growth and brand presence.
• Continuously enhance customer relationships by reviewing services and facilities to meet market needs.
• Offer bundled products to targeted segments and conduct partner product trainings.

Skills

P&L management

Pricing strategy

Team management

Paynet familiarity

Channel management

Regulatory knowledge

Stakeholder engagement

Branch operations

Job description

•Develop and review overall Payment product business model and customer segmentation by domain, i.e Remittance, ATM Services, Payment Services and Forex Business.

•Provide support to analyse and develop proposals for new business opportunities and resolve key operational challenges.

•Identify, develop and implement business strategy and plans to drive growth within existing products as well as cross department/sector and new business model.

•Build relationships and collaborations with key stakeholders and customers to drive business growth and brand presence.

•Continuous effort in enhancing business relationship with customers through reviewing of services/facilities offered to effectively meet customer requirements and market change.

•Offer affordable product bundling targeting at specific key market segments to create demand. Execute product training sessions with all partners and provide assistance to customers on handling product related matters.

•Responsible for the P&L of the following businesses for retail customers in remittances, ATM services, forex business and QRPay.

Requirements:

•Experienced in P&L management, product pricing (e.g. MDR, fx pricing) and managing a team.

•Familiarity with Paynet products is also a plus point.

•To control a span of different channels such as App, website, physical (branch) and ATM, and candidate should be comfortable navigating across traditional and new channels.

•Familiar with end to end customer journey, service delivery and regulatory matters across the whole payment delivery.

•Excellent stakeholder engagement and communication skills, with experience managing interactions with regulators, Payment and other agencies.

•Knowledge of branch operations, marketing and sales will be an added advantage.