Payment Operations - Remittance

OCBC; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

A leading bank in Asia is seeking an experienced professional to manage payment processing and ensure compliance with regulatory requirements. The role involves overseeing remittance transactions, collaborating with internal teams, and continuously improving workflows. Ideal candidates should have a bachelor's degree and several years of relevant experience, including managerial responsibilities. The bank offers a competitive salary and a comprehensive benefits package that supports both professional development and personal well-being.

Qualifications

• Minimum 3-4 years of experience in payment processing, with at least 1 year in a managerial role.
• Strong knowledge of payment systems and remittance workflows.
• Proven experience managing SLAs and driving process improvements.

Responsibilities

• Process and authorize domestic and international remittance transactions.
• Monitor compliance with internal controls and regulatory guidelines.
• Build and maintain strong relationships with internal stakeholders.

Skills

Payment processing knowledge

Regulatory compliance

Analytical skills

Stakeholder management

Problem-solving

Education

Bachelor's degree in Banking & Finance or related field

Tools

Payment processing software

MS Office

Job description

Overview

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Key Responsibilities

• Payment Processing & Authorization:
  • Process and authorize both domestic and international remittance transactions (Telegraphic Transfer/ Velocity/Internet Banking) accurately and within stipulated timelines.
  • Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
  • Ensure payments are processed in accordance with company policies and regulatory requirements.
  • Conduct verification and reconciliation of payment records to ensure accuracy and completeness.
  • Maintain up-to-date knowledge of payment systems and industry best practices.
• Compliance & Exception Handling:
  • Monitor compliance with internal controls, regulatory guidelines, and industry standards.
  • Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
  • Collaborate with compliance teams to implement corrective actions and mitigate risks.
  • Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (e.g., signature verification and call-back requirements).
• Stakeholder Management & Collaboration:
  • Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
  • Collaborate with external partners such as payment gateways and vendors to ensure smooth remittance operations.
  • Communicate effectively with senior leadership on operational status, challenges, and improvement plans.
• SLA Management:
  • Monitor and ensure adherence to established SLAs for remittance processing and related services.
  • Prepare and present regular performance reports to senior management.
  • Identify bottlenecks and implement strategies to improve SLA compliance.
• Customer Service & Issue Resolution:
  • Act as a point of escalation for complex customer issues related to remittance processing.
  • Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.
  • Maintain strong relationships with internal and external stakeholders.
  • Document and track issues to ensure timely resolution and follow-up.
• System Monitoring & Escalation:
  • Oversee system monitoring activities to ensure uninterrupted remittance processing operations.
  • Coordinate with IT and vendor teams to address system issues and outages promptly.
  • Escalate critical system failures or risks to senior management as needed.
• Process Improvement:
  • Continuously review and analyze remittance processing workflows to identify opportunities for efficiency gains.
  • Identify bottlenecks and recommend automation or workflow enhancements.
  • Promote a culture of innovation and accountability within the team.
• Audit Coordination:
  • Prepare documentation and evidence for internal and external audits related to remittance processing.
  • Address audit findings and implement recommendations in a timely manner.

Qualifications

• Bachelor’s degree in Banking & Finance, Business Administration, or a related field.
• Minimum 3-4 years of experience in payment processing, remittance operations, or financial services, with at least 1 year in a managerial role.
• Strong knowledge of payment systems, remittance workflows, and regulatory compliance requirements.
• Proven experience managing SLAs and driving process improvements.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficient in payment processing software and MS Office applications.
• Exceptional communication and stakeholder management skills.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.