Hands-On Branch Leader for Premium Lounge

TADAA TECHNOLOGIES SDN BHD.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Commission

Unlimited beverages

Smoke-friendly environment

Growth opportunities

Job summary

TADAA TECHNOLOGIES SDN BHD. is seeking a responsible Branch Manager to oversee daily operations of our premium lifestyle lounge in Kuala Lumpur. You will lead the team, ensure high service standards, and help the branch meet KPI targets.

You will manage schedules, monitor inventory, engage with members, handle issues, and maintain a welcoming environment. The role requires hands-on leadership, strong communication, and a customer-focused approach.

Qualifications

• Experience in retail, hospitality, or customer service is preferred.
• Experience managing an outlet, team or customer-facing operation is a plus.
• Strong communication and people-management skills.
• Ability to lead by example and ensure tasks are completed.

Responsibilities

• Oversee the day-to-day operations of the branch and ensure everything runs smoothly.
• Supervise, guide and monitor outlet staff during daily operations.
• Ensure staff follow SOPs, service standards and assigned responsibilities.
• Arrange and monitor staff schedules, attendance and manpower requirements.
• Maintain a clean, presentable and well-organised outlet environment.
• Identify and resolve day-to-day operational or customer service issues.
• Provide regular updates to management on outlet performance, staff matters and operational issues.
• Engage with customers at the lounge and ensure they feel welcomed and well taken care of.

Skills

People-management

Communication

Customer service

Leadership

Job description

TADAA TECHNOLOGIES SDN BHD. is seeking a responsible Branch Manager to oversee daily operations of our premium lifestyle lounge in Kuala Lumpur. You will lead the team, ensure high service standards, and help the branch meet KPI targets.

You will manage schedules, monitor inventory, engage with members, handle issues, and maintain a welcoming environment. The role requires hands-on leadership, strong communication, and a customer-focused approach.