H2R Data - Operation - Process Executive

Infosys; Selangor; On-site; MYR 33,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a Process Executive in HR Data Operations to act as the contact for escalated HR queries, and to organize and maintain employee records in a HR Shared Services hub using Workday.

The role covers co-ordinating HR projects, audits, and trainings, handling life cycle events (hire, changes, termination), and providing support to senior staff; fluency in English required, knowledge of SAP/Workday advantageous.

Qualifications

• Candidate must possess at least higher secondary/ STPM or equivalent.
• 1-2 years of related experience in a shared service environment.
• Demonstrates knowledge of basic office procedures & HR function.
• Knowledge or experience in HR & case management systems (SAP/Workday).
• Fluent in English; second language is an advantage.

Responsibilities

• Act as point of contact for escalated HR queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Coordinate administration for HR projects & participate in HR audits.
• Coordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle per approved guidelines (hire, profile in Workday).
• Process job changes in Workday (reporting, org changes, promotions, transfers).
• Process termination and issue transactional letters.
• Manage standard queries via Case Management system.
• Maintain e-filing system.
• Support Senior & Team Lead as required.

Skills

HR Shared Services

Workday

Case Management

HR Audits

Employee Records

HR Software Knowledge

Education

Higher Secondary / STPM / A Levels / Pre-U

Bachelor's Degree or Equivalent

Professional Qualification in HR

Tools

Workday

SAP

HRIS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

H2R Data - Operation - Process Executive

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Co-ordinate administration for HR projects & participate in HR audits.
• Co-ordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processed as per approved guidelines:
• Initiate Hire and creating employee profile in Workday
• Process Job change transaction in Workday (Reporting change, organisation change, confirmation, promotion, Transfer, etc)
• Process Termination
• Issue transactional letters
• Manage standard queries thru Case Management system for daily operation.
• Manage and maintain e-filing management system.
• Support Senior & Team Lead as & when required.

Responsibility

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Co-ordinate administration for HR projects & participate in HR audits.
• Co-ordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processed as per approved guidelines:
• Initiate Hire and creating employee profile in Workday
• Process Job change transaction in Workday (Reporting change, organisation change, confirmation, promotion, Transfer, etc)
• Process Termination
• Issue transactional letters
• Manage standard queries thru Case Management system for daily operation.
• Manage and maintain e-filing management system.
• Support Senior & Team Lead as & when required.

Education/Experience

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business studies/ Administration/ Management or equivalent.
• 1-2 years related experience in shared service environment preferably within human resources function
• Demonstrate knowledge of basic office procedures & human resources function
• Demonstrates knowledge or experience in human resources & cases management system - SAP/Workday
• Demonstrate effective and stable interpersonal relationship with internal and external parties
• Fluent in English. Proficiency in a second language would be an advantage
• Proven experience in similar human resources positions
• Proven work experience in a similar position.
• Proven administrative support experience
• Hand on experience with HR software, like HRIS