GV Support Consultant - SAP HR/Payroll

ADP; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

ADP is hiring GV Support Consultant - SAP HR/Payroll. The role provides 2nd and 3rd level post-live support within SLAs, including investigation, configuration, testing and documentation. You will prepare functional specs, coordinate SAP Note applications and liaise with Account Management.

Fresh graduates are welcome; a Bachelor in CS/IT is preferred. Training will be provided. Strong learning agility, analytical skills, and good English and Chinese Mandarin are essential; other languages are a

Qualifications

• Bachelor’s degree in CS/IT or related field preferred.
• Fresh graduates are encouraged to apply.
• SAP coursework, training, or certification is a plus but not required.
• Strong learning agility and ability to quickly grasp new technologies.

Responsibilities

• Adhere to GlobalView configuration standards and procedures.
• Provide 2nd and 3rd level post-live issue resolution within SLA timeframes.
• Prepare functional specifications and change control requests.
• Ensure customer needs are communicated to GlobalView Product Manager.
• Coordinate SAP Note application as an Advanced Correction when required.
• Liaise with Account Management and support lifecycle of mini projects.
• Deliver consulting services to clients and share knowledge with teams.
• Maintain up-to-date knowledge of ADP GlobalView SAP applications.

Skills

Learning agility

Analytical skills

Communication

English

Mandarin

SAP HCM/HR

Multitasking

Self-motivated

Fast-paced work

Education

Bachelor's degree in Computer Science/Software Engineering/Information Technology

Fresh graduates welcome

SAP coursework or certification a plus

Job description

ADP is hiring GV Support Consultant - SAP HR/Payroll!

Key Responsibilities:

• Adhere to GlobalView configuration standards and conventions
• Adhere to ADP procedures and policies
• Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
• Prepare functional specifications and change control requests
• Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager
• Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application
• Identify, co-ordinate and test SAP Note application as an Advanced Correction, as required
• Liase with Account Management
• Conduct lifecycle of mini project solutions
• Provide consulting services to client base, as required
• Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
• Ensure up to date knowledge of the ADP GlobalView SAP application and associated services is maintained
• After hours support as agreed with Team Leader

Experience

• No prior SAP experience is required; comprehensive training and development will be provided.
• Internship experience in IT support, software development, ERP systems, application support, or related areas is an advantage.
• Experience gained through university projects involving software development, database management, system integration is a plus.
• Demonstrated ability to learn new technologies quickly through academic projects, internships, or extracurricular activities.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Information Systems, or other related disciplines is preferred.
• Fresh graduates are welcome to apply.
• Academic background in software development, enterprise systems, databases, or business applications is considered an advantage.
• SAP-related coursework, training, or certification would be a plus, but is not required.

Skills

• Strong learning agility with the ability and willingness to quickly acquire new technologies, systems, and business processes.
• Good analytical and problem-solving skills with a structured and logical approach.
• Basic understanding of software applications, databases, and IT systems.
• Strong communication skills and the ability to work effectively with global teams and end users.
• Self-motivated, proactive, and eager to develop expertise in SAP HCM/HR and Payroll support.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Good English and Chinese mandarin language skill required
• Japanese/Korean language skill is a plus