Technical Lead Consultant

ADP; Kuala Lumpur; On-site; MYR 178,997 - 258,551; Full time

Job summary

Fairygodboss in Kuala Lumpur is seeking a skilled consultant for their Global View Services team. You will be responsible for defining business requirements for SAP HR/Payroll solutions, ensuring deliverables meet client needs through effective configuration and testing.

The ideal candidate has 3–5 years of experience in the HR/payroll industry, strong analytical skills, and proficiency in Microsoft Office tools. A commitment to diversity and inclusion is central to the company’s values.

Qualifications

• 3–5 years of experience in IT/ERP and/or Payroll/HR industry.
• Strong configuration experience of SAP HR/Payroll.
• Proficiency in documentation and training.

Responsibilities

• Define business requirements for change requests or new initiatives.
• Configure the client’s solution per template guidelines.
• Ensure analysis of HR/payroll processes is reflected in requirements.

Skills

SAP HR/Payroll configuration

Business analysis skills

Communication skills

Analytical thinking

Teamwork skills

Fluency in English

Education

Tertiary level education or equivalent industry experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Microsoft Visio

Job description

Your role

You will be an integral part of the Global View Services team, delivering effective consulting and configuration services to ADP GlobalView clients and prospects.

What you’ll do

• Define business requirements for change requests or new initiatives.
• Ensure analysis of end‑to‑end HR/payroll processes is reflected in technical requirements.
• Document and complete client functional solution specifications according to ADP GlobalView template guidelines.
• Advise on business process improvement strategies.
• Escalate project issues to the Project Manager, including scope variations, task slippages and risks.
• Configure (or guide the delivery of) the client’s solution according to ADP GlobalView template and design documentation, ensuring unit testing prior to release.
• Coordinate, support and/or deliver required testing (unit, acceptance, parallel).
• Prepare transition or post‑live documentation and coordinate operational transition.
• Communicate effectively and positively at each level of the client and GlobalView organizations throughout an engagement.
• Ensure all deliverables are created on time and accurately as per the agreed schedule.
• Maintain up‑to‑date knowledge of the ADP GlobalView service offering and relevant templates, ensuring all services delivered meet the template guidelines.
• Liaise with the Product Team to provide feedback on templates and understand future product direction or changes.
• Design any non‑standard changes to the ADP GlobalView template.
• Maintain knowledge of the countries covered by ADP Asia Pacific’s solution, including legal changes, and investigate qualification for client‑specific solution enhancement opportunities.
• Participate in Project Management forums, internal and external knowledge‑sharing sessions, and act as a mentor to support associates’ skill development.
• Coordinate with internal divisions (Technical Services, Client Services, Application Support, Project Management, Product Management) to ensure clients receive the highest level of service.
• Adhere to guidelines set up in ISAE 3402 and internal quality systems.

Qualifications

• Strong knowledge and configuration experience of SAP HR/Payroll, including enterprise and personnel structures, wage types, and work schedules.
• Knowledge of SAP Workplace/Portal solutions.
• Knowledge of SAP basis and system architecture (authorisations, transports, databases).
• Strong business analysis skills.
• Professional manner and presentation, with ability to manage and satisfy customer expectations.
• Ability to work effectively across cultures.
• Knowledge and application of key GlobalView methodologies.
• Excellent written and verbal communication skills.
• Client‑focused mindset aimed at meeting and exceeding client needs.
• Prioritisation and time‑management skills; ability to work across multiple projects.
• Teamwork and collaborative skills to achieve group goals.
• Knowledge of accounting standards, specifically design and implementation of posting to accounting from payroll.
• Analytical thinking/problem‑solving skills – systematic, logical, and outcome‑focused.
• Proficiency with Microsoft Excel, Word, PowerPoint, Project, and Visio for documentation, training, and demonstrations.
• Appropriate tertiary level education or equivalent industry experience.
• 3–5 years of experience in IT/ERP and/or Payroll/HR industry.
• Advanced configuration skills for SAP HR/Payroll.
• Certified SAP HR/Payroll Consultant.
• At least 2 full life‑cycle implementations.
• Fluency in English (written and verbal).

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to equal employment opportunities for all individuals, regardless of race, color, religion, gender, sexual orientation, disability, national origin, veteran status or any other protected characteristic, in accordance with applicable law.