Assistant Housekeeping Manager

Hyatt Regency; Kuantan; On-site; MYR 33,480 - 50,220; Full time

Job summary

Hyatt Regency is looking for an Assistant Housekeeping Manager to enhance guest satisfaction and assist in the efficient running of the housekeeping department. This mid-senior level role involves managing team performance, training staff, and aligning operations with Hyatt's recognized standards in hospitality. Candidates should have a background in hospitality management and relevant managerial experience in housekeeping roles within larger hotels.

Qualifications

• Minimum 2 years of experience in Housekeeping as Assistant Manager or Team Leader.
• Experience in a larger hotel is preferred.
• Refined verbal and written communication skills.

Responsibilities

• Assist in managing the housekeeping department and ensure maximum guest satisfaction.
• Conduct audits and provide training to team members.
• Align operations with Hyatt's standards.

Skills

Customer service

Communication

Leadership

Problem-solving

Coaching skills

Education

Degree or Diploma in Hospitality or Tourism Management

Job description

Join to apply for the Assistant Housekeeping Manager role at Hyatt Regency.

Organization: Hyatt Regency Kuantan Resort

Summary

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not just met—they're exceeded. It offers outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

You will assist in the efficient running of the department, aligning with Hyatt International's strategies and standards, while meeting employee, guest, and owner expectations.

The Assistant Housekeeping Manager supports the Housekeeping Manager in managing the department, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling operations and administration.

Responsibilities include ensuring team members complete online trainings, conducting audits to assess performance, providing knowledge, and ensuring maximum guest satisfaction. You should be capable of training and developing the team with new ideas and methods.

Who are we looking for?

• Confidence, energy, and cleverness
• A hands-on mentality with a positive attitude and proactivity
• A problem-solver who enjoys challenges
• Leadership assurance in managing the housekeeping team
• Motivation and coaching skills
• Ability to work closely with Rooms Management to connect guests with what matters to them

Qualifications

• Ideally a relevant Degree or Diploma in Hospitality or Tourism Management
• Minimum 2 years of experience in Housekeeping as an Assistant Manager or Team Leader in a larger hotel
• Excellent customer service, communication, and interpersonal skills
• A desire to satisfy others' needs in a fast-paced environment
• Refined verbal and written communication skills
• *Open to Malaysian Nationals only due to regulations

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Hospitality

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