Hotel Assistant Manager - Front Office

Four Seasons; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other 4

Job summary

Four Seasons Hotel Kuala Lumpur is seeking an experienced Hotel Assistant Manager – Front Office to lead daily Front Desk operations and ensure guest satisfaction at every touchpoint.

You will supervise Front Office colleagues, coordinate with housekeeping and other departments, and uphold service standards in a luxury environment. Strong communication, leadership, and bilingual English/Bahasa Malaysia abilities are essential.

Qualifications

• 3–5 years of Front Office experience in a luxury hotel.
• Experience in a supervisory or Duty Manager role is preferred.
• Excellent communication and leadership skills in English and local language.

Responsibilities

• Oversee daily Front Desk operations, ensuring smooth guest arrivals and departures.
• Respond to guest requests and concerns with professionalism and timely follow-up.
• Communicate guest needs and special requirements to relevant teams.
• Supervise and develop Front Office colleagues to deliver personalized service.
• Coordinate with Housekeeping, Concierge, Engineering and other departments for seamless service.
• Maintain accurate shift handovers and ensure high standards of guest satisfaction.

Skills

Front Office operations

Leadership

Customer service

Communication

Problem solving

Attention to detail

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six-floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six-floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Hotel Assistant Manager – Front Office

The Hotel Assistant Manager – Front Office oversees the daily operations of the Front Desk, ensuring smooth registration, cashiering, and front desk functions. The role responds to a wide variety of guest requests by accurately assessing their needs and ensuring timely and effective follow-up. Working closely with the Front Office Manager, the Hotel Assistant Manager supervises the Front Office team and ensures consistent service standards, clear communication, and smooth coordination with other hotel departments.

What You Will Do

• Oversee the daily operations of the Front Desk, ensuring smooth and efficient guest arrivals, departures, registration, and cashiering.
• Respond to guest requests, enquiries, and concerns in a professional and timely manner.
• Ensure guest needs, problems, and special requirements are accurately communicated and followed up.
• Supervise, guide, and support Front Office colleagues to deliver exceptional and personalized service.
• Monitor daily Front Desk activities, ensuring accuracy in billing, payments, room assignments, and guest accounts.
• Work closely with the Front Office Manager on operational matters, service improvements, and team performance.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless guest service.
• Monitor VIP arrivals, special requests, and other guest preferences to ensure appropriate preparation and follow‑up.
• Handle guest complaints and operational issues with sound judgment and appropriate escalation when required.
• Ensure Front Office policies, procedures, service standards, and security controls are consistently followed.
• Maintain accurate shift handovers and ensure outstanding matters are communicated and followed through.
• Utilize hotel systems effectively and ensure accurate updating and maintenance of guest information and room status.
• Assist with training, coaching, and development of Front Office colleagues.
• Act as Manager on Duty when assigned and provide operational support across the hotel.

What You Bring

• Minimum 3–5 years of Front Office experience, preferably in a luxury or upscale hotel environment.
• Previous experience in a supervisory or Duty Manager role is preferred.
• Strong knowledge of Front Office operations, including registration, cashiering, guest relations, and hotel systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership ability with a guest-focused and service-oriented approach.
• Good attention to detail with the ability to manage multiple priorities effectively.
• Confident in handling guest concerns and resolving operational issues professionally.
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will

• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.