Guest Service Executive

OHG Services Sdn Bhd; Sepang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Tune Hotel is looking for a Guest Services Executive to deliver the Tune Experience and Tune Service to guests in person and by phone, representing the hotel with warmth and professionalism.

You will manage check-ins, check-outs and reservations, handle payments and add-ons, communicate our service concept clearly, and work with housekeeping to ensure rooms meet standards while anticipating guest needs.

Qualifications

• Other languages or hospitality/customer service experience is a bonus.
• Fresh graduates / entry-level candidates are encouraged to apply.
• Previous experience in hospitality, customer service, promotions, events, or volunteering is a bonus – but not required!

Responsibilities

• Represent the hotel with professionalism, warmth, and confidence
• Deliver a consistent Tune Experience to all guests, both in person and over the phone
• Manage check-ins, check-outs, and reservations accurately and efficiently
• Handle payments and add-ons with attention to detail
• Clearly communicate our service concept so guests know what to expect
• Stay on top of daily arrivals and departures
• Work closely with housekeeping and ensure rooms meet our standards
• Anticipate guest needs and respond quickly and appropriately
• Prepare clear and accurate daily and shift reports
• Maintain a clean, organised, and professional workspace
• Support the team across functions when needed
• Guide and support new team members where required

Skills

Customer service

Hospitality

Other languages

Job description

The Guest Services Executive (GSE) position contributes to Tune Hotel’s success by providing Tune Experience and Tune Service to all guests both in person and through telephone calls.

What You’ll Do

Represent the hotel with professionalism, warmth, and confidence

Deliver a consistent Tune Experience to all guests, both in person and over the phone

Manage check-ins, check-outs, and reservations accurately and efficiently

Handle payments and add-ons with attention to detail

Clearly communicate our service concept so guests know what to expect

Stay on top of daily arrivals and departures

Work closely with housekeeping and ensure rooms meet our standards

Anticipate guest needs and respond quickly and appropriately

Prepare clear and accurate daily and shift reports

Maintain a clean, organised, and professional workspace

Support the team across functions when needed

Guide and support new team members where required

Job Requirements:

Other languages or hospitality/customer service experience is a bonus.

Fresh graduates / entry-level candidates are encouraged to apply.

Previous experience in hospitality, customer service, promotions, events, or volunteering is a bonus – but not required!