Guest Service Executive

OHG Services Sdn Bhd; West Coast Division; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Parental leave

Additional leave

Job summary

Tune Hotel is seeking a Guest Service Executive to provide friendly, responsive service from arrival to departure. You will handle guest queries, manage check-in/out, and assist with training and development across the Night Team.

A strong focus on hospitality, attention to detail, and a proactive, roll-up-your-sleeves attitude are essential. Ideal candidates will have prior customer-focused experience, excellent communication, and the ability to multi-task while maintaining a calm, professional

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Committed to delivering a high level of customer service.
• You execute – you get things done.
• Natural host and can make guests and team members feel at home.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures as required
• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Skills

Customer service

Communication skills

Guest relations

Multitasking

Hospitality

Job description

As the Guest Service Executive at Tune Hotel, you'll be responsible for providing a naturally friendly, helpful, and responsive level of service to all guests from arrival to departure. You'll roll your sleeves up and get stuck in wherever needed.

Key responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures as required
• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

About you

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• You execute – you get things done
• Natural host and can make guests and team members feel at home
• Keen to take ownership of and pride in your work, with a roll-up-your-sleeves attitude to seeing work through and delivering results
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with guests
• Able to carry yourself in a professional manner with an emphasis on hospitality and guest service
• Additional leave
• Health insurance
• Maternity leave
• Meal provided
• Parental leave
• Competitive remuneration packages
• Opportunities for accelerated career growth and training and development
• Chance to interact and work closely with senior management to learn how to build successful businesses

About us

Tune Hotel is a close-knit, dynamic and ambitious group. The team is lean and nimble and applies an all hands-on deck attitude to get things done.