GUEST SERVICE ASSISTANT

THE LEVERAGE LITE HOTEL; Kuantan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Kuantan is seeking a dedicated team member to manage guest services, including check-in and check-out, while providing excellent customer support. The ideal candidate will have a minimum SPM/Diploma in Hospitality, strong communication skills in English and Bahasa Malaysia, and the ability to work under pressure in a fast-paced environment. Experience in hospitality is preferred.

Qualifications

• Previous experience in customer service or hospitality is an advantage.
• Pleasant personality with good interpersonal skills.
• Willing to work on shifts, weekends, and public holidays.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Handle guest inquiries and requests professionally.
• Manage reservations and cancellations using hotel systems.

Skills

Strong communication skills in English

Ability to handle complaints tactfully

Attention to detail

Good interpersonal skills

Customer-oriented and service-minded

Ability to work under pressure

Education

Minimum SPM / Diploma in Hospitality or related field

Tools

Hotel reservation systems

Job description

Responsibilities

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests professionally and efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage reservations, cancellations, and room allocations using the hotel’s system.
• Handle payment transactions (cash, credit card, or online payments) accurately.
• Answer phone calls, emails, and messages promptly and courteously.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests.
• Maintain a high level of personal grooming and professional appearance.
• Uphold hotel policies, security, and safety standards.

Requirements:

Qualifications

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hospitality role is an advantage.
• Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Pleasant personality with good interpersonal skills.
• Able to work in a fast-paced environment and handle pressure.
• Willing to work on shifts, weekends, and public holidays.
• Computer literate and familiar with hotel reservation systems (preferred).
• Customer-oriented and service-minded.
• Problem-solving skills and ability to handle complaints tactfully.
• Team player with a positive attitude.
• Attention to detail and strong organizational skills.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.