GUEST SERVICE ASSISTANT

Holiday Inn; Johor Bahru; On-site; MYR 20,000 - 29,000; Full time

Job summary

Holiday Inn in Johor Bahru is seeking a Front Desk Associate to uphold guest registration, check-in and check-out processes while delivering a warm and efficient guest experience.

The role requires strong communication, problem-solving and multitasking skills to handle inquiries, resolve issues, and coordinate with hotel departments for a seamless stay.

Qualifications

• Excellent communication, problem-solving and multitasking are essential for guest interactions.
• Ability to assist with guest queries, check-ins and check-outs with accuracy.

Responsibilities

• Register guests at arrival and process check-in/check-out and cashiering.
• Assist guests with queries and requests to ensure a positive experience.
• Coordinate with other hotel departments to maintain smooth operations and a welcoming environment.
• Provide efficient service at the Front Desk following hotel policies and standards.

Skills

Excellent communication

Problem-solving

Multitasking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Responsible for guest registration, guest check-out and cashiering.
• Plays a crucial role in delivering an exceptional guest experience by assisting with check-ins, check-outs, and providing general support to ensure guests’ needs are met.
• This position requires excellent communication, problem-solving, and multitasking skills to enhance guest satisfaction.
• Facilitating or providing assistance in case of guest queries/requests.
• Provide efficient service to guests at the Front Desk and ensure implementation of policies and procedures in line with the standards.
• Work closely with other hotel departments to ensure smooth operations and a welcoming environment for all guests.

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