Guest Relations Officer

Fraser Place; Iskandar Puteri; On-site; MYR 28,000 - 36,000; Full time

Job summary

Fraser Place Malaysia in Iskandar Puteri is recruiting a friendly front desk agent to welcome guests, handle check-ins and check-outs, and assist with VIP reservations. You will deliver hotel-standard service, resolve issues promptly, and share local information.

The role requires a Diploma in Hospitality Management or related experience, with strong communication and teamwork. This on-site position offers opportunities in a busy, guest-focused environment.

Qualifications

• Diploma in Hospitality Management is preferred.
• 1 year experience in related field or fresh graduates.
• Must read/write basic English and understand workplace language.

Responsibilities

• Greet guests on arrival and bid farewell at check-out.
• Provide excellent customer service per hotel standards.
• Check VIP reservations and complete pre-registration.
• Handle guest requests and resolve complaints promptly.
• Coordinate with housekeeping for room readiness and maintain guest profiles.
• Provide information on hotel and local attractions.

Skills

Customer service

Communication

Teamwork

Problem solving

Hospitality mindset

Education

Diploma in Hospitality Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Primary duties and responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.
• Providing excellent customer service as per hotel standards.
• Check on VIP reservations and complete their pre-registration formalities.
• To handle all guests without bias and prejudice.
• Handling guest complaints and concerns in an efficient and timely manner.
• Providing information regarding the Hotel, town attractions, activities, etc.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Have up to date information on daily room occupancy.
• Follow the house rules and policies laid down by the management.
• Give proper and complete handover to the next shift.
• Coordinating and multi-tasking job duties in a busy environment.
• Maintain up to date information on room rates, current promotions, offer and packages.
• Ensure that the workplace remains clean and tidy
• Adhere to strict staff grooming and hygiene standards.

Requirements

• Preferable Diploma in Hospitality Management.
• 1 year experience in related field or fresh graduates.
• Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
• Ability to adapt to company systems for daily operations and communication.
• Team player spirit
• Sense of ownership/ responsibility over own work
• Problem solving attitude
• Excellent interpersonal and communication skills