Guest Experience Supervisor – Front-of-House & Retail

HTG Food Industries Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Job summary

HTG Food Industries Sdn Bhd is seeking a front-of-house professional to oversee daily restaurant operations, ensuring smooth service and a positive customer experience.

You will manage table seating and reservations, coordinate with the kitchen, monitor order accuracy and service speed, handle customer concerns, and ensure cleanliness and service standards are maintained. The role also supports staff training, upselling, and completing daily restaurant reporting.

Qualifications

• Manage table seating and reservations.
• Coordinate with the kitchen.
• Monitor order accuracy and service speed.
• Handle customer concerns.
• Ensure cleanliness and service standards are maintained.
• Support staff training.
• Support upselling.
• Complete daily restaurant reporting.

Responsibilities

• Manage table seating and reservations.
• Coordinate with the kitchen.
• Monitor order accuracy and service speed.
• Handle customer concerns.
• Ensure cleanliness and service standards are maintained.
• Support staff training.
• Support upselling.
• Complete daily restaurant reporting.

Job description

HTG Food Industries Sdn Bhd is seeking a front-of-house professional to oversee daily restaurant operations, ensuring smooth service and a positive customer experience.

You will manage table seating and reservations, coordinate with the kitchen, monitor order accuracy and service speed, handle customer concerns, and ensure cleanliness and service standards are maintained. The role also supports staff training, upselling, and completing daily restaurant reporting.