Guest Experience Lead – Front of House & Court Ops

Courtside Sports Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

Courtside Sports Sdn Bhd in Kuala Lumpur is looking for a friendly front desk associate to greet guests with a warm attitude and deliver personalised service at ARC facilities.

You will handle check-ins, reservations, and court bookings, manage payments, and assist guests with questions about our facilities and events. The role requires fluency in English and Bahasa Melayu, availability for evenings, weekends, and holidays, and a willingness to learn and grow with the team.

Qualifications

• Experience in customer service or hospitality preferred.
• Fluent in English and Bahasa Melayu.
• Willingness to learn and adapt in a fast-paced environment.
• Availability for evenings, weekends and holidays.

Responsibilities

• Greet guests with a warm smile and provide personalised service.
• Handle check-ins, reservations and court bookings smoothly.
• Manage payments and retail purchases efficiently.
• Answer guest questions about ARC facilities, events and services.

Skills

Customer service

Hospitality

POS systems

Reservation software

Multilingual

Tools

POS systems

Reservation software

Job description

Courtside Sports Sdn Bhd in Kuala Lumpur is looking for a friendly front desk associate to greet guests with a warm attitude and deliver personalised service at ARC facilities.

You will handle check-ins, reservations, and court bookings, manage payments, and assist guests with questions about our facilities and events. The role requires fluency in English and Bahasa Melayu, availability for evenings, weekends, and holidays, and a willingness to learn and grow with the team.