Guest Experience Lead - Dining & Banquets

ADENA BEACH RESORT; Kuantan; On-site; MYR 22,000 - 36,000; Full time

Job summary

ADENA BEACH RESORT in Kuantan, Malaysia seeks an enthusiastic waiter/waitress to greet guests, take orders, and deliver food and beverages with attention to quality and timing. You will maintain table setup, hygiene, and consistent service standards in a resort dining environment.

The role requires knowledge of the menu, ability to upsell promotions, and coordination with kitchen and other team members to ensure a seamless guest experience.

Qualifications

• Proven ability to greet guests warmly and provide friendly service.
• Strong knowledge of menu items, promotions, and daily specials.
• Coordinate with kitchen and service staff to ensure smooth operations.

Responsibilities

• Greet and serve guests in a friendly and professional manner.
• Take food and beverage orders accurately and deliver promptly.
• Set up and clear tables according to restaurant standards.
• Maintain cleanliness and proper arrangement of dining and service areas.
• Attend to guest requests and inquiries promptly.
• Follow hygiene, safety, and service SOPs at all times.
• Assist with restaurant, banquet, and event operations when required.

Skills

Guest service

Menu knowledge

Team coordination

Job description

ADENA BEACH RESORT in Kuantan, Malaysia seeks an enthusiastic waiter/waitress to greet guests, take orders, and deliver food and beverages with attention to quality and timing. You will maintain table setup, hygiene, and consistent service standards in a resort dining environment.

The role requires knowledge of the menu, ability to upsell promotions, and coordination with kitchen and other team members to ensure a seamless guest experience.