Guest Experience & Hotel Operations Lead

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Career progression with IHG

Room to belong

Job summary

Holiday Inn Kuala Lumpur Bangsar is seeking a Duty Manager who can blend informality with professionalism, delivering memorable experiences while leading a diverse team.

You will manage guest experiences, oversee hotel operations, and mentor staff; English and Bahasa Malaysia fluency is required, along with a Diploma and 2 years in front desk leadership. If you thrive in a dynamic hotel environment and are ready to work evenings and weekends, apply to join IHG’s Holiday Inn team.

Qualifications

• Minimum Diploma or equivalent.
• 2 years' front desk/guest service leader experience.
• Fluent in spoken and written English and Bahasa Malaysia.
• Basic mathematics skills.
• Excellent communication, problem solving, reasoning and motivational skills.
• Long periods of standing and lifting of heavy items.

Responsibilities

• Leading the way – managing guest experiences, team performance and hotel operations.
• Prioritising workload and ensuring your team deliver authentic, memorable experiences.
• Developing your team’s skills to drive results that positively impact on hotel performance.
• Having authentic conversations with guests to resolve issues, queries or concerns.
• Being first point of contact for any critical emergency situations.

Skills

Diploma or equivalent

Front desk leadership

English language

Bahasa Malaysia

Mathematics basics

Communication skills

Problem solving

Team motivation

Education

Diploma or equivalent

Tools

Hotel PMS

Job description

Holiday Inn Kuala Lumpur Bangsar is seeking a Duty Manager who can blend informality with professionalism, delivering memorable experiences while leading a diverse team.

You will manage guest experiences, oversee hotel operations, and mentor staff; English and Bahasa Malaysia fluency is required, along with a Diploma and 2 years in front desk leadership. If you thrive in a dynamic hotel environment and are ready to work evenings and weekends, apply to join IHG’s Holiday Inn team.