Guest Experience Host

AI ELITE TECHNOLOGY; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Job summary

AI ELITE TECHNOLOGY is seeking a Front Desk / Guest Services Associate in Malaysia. You will greet guests, assist with check-in and check-out, and provide information about local area amenities and events.

Responsibilities include handling reservations and guest issues promptly, maintaining a clean workspace, and collaborating with the team to ensure high guest satisfaction. Fluency in English and Bahasa Malaysia is required.

Qualifications

• Experience in hospitality or tourism customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in English and Bahasa Malaysia.
• Flexible and adaptable with ability to multitask.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor.
• Assist guests with check-in and check-out procedures.
• Respond to guest inquiries and provide local area information.
• Handle reservations, bookings, and guest issues promptly.
• Maintain a clean, well-organized work environment.
• Collaborate with the team to ensure smooth operations and high guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

English

Bahasa Malaysia

Job description

AI ELITE TECHNOLOGY is seeking a Front Desk / Guest Services Associate in Malaysia. You will greet guests, assist with check-in and check-out, and provide information about local area amenities and events.

Responsibilities include handling reservations and guest issues promptly, maintaining a clean workspace, and collaborating with the team to ensure high guest satisfaction. Fluency in English and Bahasa Malaysia is required.