Guest Experience Coordinator

Swiss-Garden Beach Resort Kuantan; Kuantan; On-site; MYR 33,000 - 51,000; Full time

Job summary

Swiss-Garden Beach Resort Kuantan is seeking a Front Office associate to greet guests, manage check-ins/check-outs, and provide information about services and local attractions.

You will handle inquiries, coordinate with other departments, and maintain accurate guest records while upholding service standards and guest satisfaction. The role requires ability to work in shifts and under pressure on-site in Kuantan, Malaysia.

Qualifications

• Experience in daily Front Office operation.
• Able to work under pressure and shift work.

Responsibilities

• Welcome and assist guests upon arrival, ensuring smooth check-in and check-out.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping, F&B, maintenance and other departments to fulfill guest needs.
• Maintain accurate guest records, reservations, and billing details.
• Ensure high standards of customer service and guest satisfaction.
• Assist in managing guest communications via phone, email, or messaging platforms.
• Monitor guest feedback and elevate issues to management when necessary.
• Support VIP or special guest arrangements.
• Uphold company policies, procedures, and service standards.

Skills

Front Office operations

Shift work & pressure handling

Job description

Swiss-Garden Beach Resort Kuantan is seeking a Front Office associate to greet guests, manage check-ins/check-outs, and provide information about services and local attractions.

You will handle inquiries, coordinate with other departments, and maintain accurate guest records while upholding service standards and guest satisfaction. The role requires ability to work in shifts and under pressure on-site in Kuantan, Malaysia.