Guest Experience Captain

Private Advertiser; Johor Bahru; On-site; MYR 22,000 - 36,000; Full time

Job summary

Private Advertiser is seeking a front-of-house/server role in Johor Bahru. You will warmly greet guests, take accurate orders, and pass mods/allergies to the kitchen to ensure every meal is prepared correctly.

Maintain a spotless dining area, assist with basic prep, and work with front and back of house to handle peak hours smoothly. You’ll use the POS for orders and payments while staying punctual and eager to learn.

Qualifications

• Bring top-tier customer service energy.
• Take orders accurately and shout out any mods or allergies to the kitchen crew.
• Handle all food and drinks safely and hygienically—know the rules, follow the rules.
• Own the cleanliness game—dining area, stations, restrooms all on point.
• Team up like a pro—communicate and coordinate to crush peak hours together.
• Respond to guest questions and concerns fast and friendly—find solutions that keep them smiling.
• Help with basic prep when asked—learn from the seasoned homies on the line.
• Work the POS system like second nature—order entry, payments, all smooth.

Responsibilities

• Greet guests warmly and handle orders with accuracy.
• Take orders on POS or notepad and relay mods/allergies to the kitchen.
• Serve food and drinks with speed and style, ensuring orders are complete and correct.
• Maintain dining area cleanliness—tables, chairs, floors, restrooms.
• Handle guest questions and feedback with empathy, escalating to the manager when needed.
• Assist with basic prep and follow food safety rules at all times.
• Coordinate with front and back of house to keep flow smooth during rushes.
• Process payments and balance the register.

Skills

Customer service

Communication

POS proficiency

Teamwork

Job description

Private Advertiser is seeking a front-of-house/server role in Johor Bahru. You will warmly greet guests, take accurate orders, and pass mods/allergies to the kitchen to ensure every meal is prepared correctly.

Maintain a spotless dining area, assist with basic prep, and work with front and back of house to handle peak hours smoothly. You’ll use the POS for orders and payments while staying punctual and eager to learn.