Growth & Retention Account Manager (EOR/HR SaaS)

AYP HR GROUP SDN. BHD.; Petaling Jaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

AYP HR GROUP SDN. BHD. is seeking an Account Manager to nurture an existing client portfolio within HR outsourcing and EOR services. You’ll drive retention, identify expansion opportunities, and partner with clients to maximize value from payroll and related solutions.

In this role you will act as a trusted advisor to HR, finance and operations, manage renewals, and coordinate cross-sell initiatives across Payroll Outsourcing, Recruitment, Benefits Administration and other services in APAC.

Qualifications

• 3-5 years of experience in account management or related roles in EOR/HR outsourcing or SaaS.
• Experience managing multiple client accounts simultaneously.
• Strong commercial mindset with ability to identify expansion opportunities.

Responsabilités

• Serve as the primary commercial contact for assigned customers.
• Build relations with HR, Finance, Legal, Procurement and C-suite stakeholders.
• Conduct regular customer review meetings and on-site visits.
• Understand customers' workforce expansion plans and hiring roadmap.
• Act as trusted advisor for employment, payroll and workforce expansion discussions.
• Manage customer renewals and contracts.
• Identify opportunities for headcount growth and market expansion.
• Cross-sell Payroll Outsourcing, Recruitment, Benefits Administration and related services.
• Collaborate with Operations and Payroll teams to ensure service delivery.
• Monitor customer satisfaction and identify retention risks.

Connaissances

Account Management

Customer Success

Relationship Management

SaaS

Commercial Mindset

Description du poste

AYP HR GROUP SDN. BHD. is seeking an Account Manager to nurture an existing client portfolio within HR outsourcing and EOR services. You’ll drive retention, identify expansion opportunities, and partner with clients to maximize value from payroll and related solutions.

In this role you will act as a trusted advisor to HR, finance and operations, manage renewals, and coordinate cross-sell initiatives across Payroll Outsourcing, Recruitment, Benefits Administration and other services in APAC.