Growth Field Service Engineer - Malaysia & VIP

Smith & Nephew; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Bonus & pension schemes

Private health plans

Hybrid working model

Job summary

Smith+ Nephew invites applications for a Field Service Engineer - Growth. The role centers on delivering on-site and remote technical support, installation, commissioning, and preventive maintenance across regional markets.

You will train users, collaborate with sales to promote service offerings, and drive service growth while upholding ISO standards. The position requires 1–3 years of field service experience in medical devices, strong English communication, and a readiness to travel up to 50%

Qualifications

• Degree or diploma in Biomedical, Electronics, Medical Technology, or related technical field.
• 1–3 years field service experience in Medical Devices/Healthcare tech.
• Proven hands-on installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices.
• Prior experience with Smith+ Nephew capital equipment or equivalent is desirable.
• Familiarity with ISO 13485/EU MDR compliance for medical devices.
• Ability to support service sales and highlight value-added services during field visits.
• Proficient with CRM or field service management systems.
• Strong verbal and written English communication.
• Willingness to travel up to 50% domestically and regionally.

Responsibilities

• Serve as first line of response for remote and on-site technical inquiries and service requests.
• Perform installation, commissioning, decommissioning, and routine preventive maintenance.
• Troubleshoot hardware and software issues and ensure timely resolutions.
• Provide technical instruction and training to biomedical engineers and clinical users.
• Support service-related revenue opportunities during site visits and remote interactions.
• Collaborate with Sales/Marketing to promote service contracts, upgrades and accessories.
• Maintain accurate field reports, logs, and maintenance records.
• Stay updated on new tools, technologies and procedures to improve field performance.

Skills

Field service

Installation

Troubleshooting

CRM

English comms

Travel 50%

Education

Biomedical degree

Electronics diploma

Medical Technology degree

Tools

CRM software

Remote diagnostics

Mobile service apps

Job description

Smith+ Nephew invites applications for a Field Service Engineer - Growth. The role centers on delivering on-site and remote technical support, installation, commissioning, and preventive maintenance across regional markets.

You will train users, collaborate with sales to promote service offerings, and drive service growth while upholding ISO standards. The position requires 1–3 years of field service experience in medical devices, strong English communication, and a readiness to travel up to 50%